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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

All good

easy to deal with and good value for money Reviewed on: 10th October 2021

looks great

staff very polite and helpful the company offers good value for money. Always a pleasure to speak to would and have recommended others. Reviewed on: 10th October 2021

Untrusting

I needed to make a claim and I was treated like a criminal - in short they’re no different than any other Insurance company looking for a Way to wriggle out of paying any claim. Reviewed on: 9th October 2021

No quibbles

My claims have been processed with no problems at all. Only 4 stars instead of 5 because the payment does take a while to hit your bank account. Reviewed on: 9th October 2021

All Round Amazing!

This company has everything and is the perfect choice for a pet insurance company. We have our four cats insured with them and every claimed has been paid out quickly and efficiently with no issues at all. Their customer service is also great, I have phoned many times with questions or to make changes and they are friendly and informative. I lost one of my cats recently and the person I spoke to comforted me over the phone when cancelling that policy. Made me feel that they truly care about their customers. On top of all this the policies they offer are brilliant! Without the direct debit option (which renews cover every month) we could not have offered the multiple surgeries and scans one of our cats needed. Will be staying with this company for sure! They are great value and provide an amazing service. Reviewed on: 9th October 2021

Pet insurance claims

Dealt with fast and efficient with a relatively small excess fee. Reviewed on: 8th October 2021

easy to use and contact

we had a very poorly dog and emporium made it more bearable by takling the worry of vet bills away can't thank them enough Reviewed on: 8th October 2021

Excellent customer service

Prompt payment of insurance claims and very helpful when I rang to sort out an issue with my renewal, which was due to my bank card having been changed Reviewed on: 7th October 2021

Great so far - even if payouts were a little bit slow

Our claim went through with no major problems. The only downside was that our claim took a month from the date we had to pay the vet to when we received the money back which meant that we were down nearly £500 for a month. Not all of this was the Insurance Emporium's fault - it took half that time for the vet to even send over the paperwork, but it would have been less stressful had the process been quicker from start to finish (we got to the point where we had £2 left at the end of the month to live on!) Reviewed on: 7th October 2021

Affordable cover and quibble free claims.

I would recommend The Insurance Emporium as their prices are very competitive and customer service fantastic. I made a claim this year for one of my dogs and it was an easy hassle free procedure. I was kept informed about the process and the claim was settled quickly. Reviewed on: 7th October 2021

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