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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

First insurance claim

I had to claim on my pet insurance when my cat became unwell. The process was relatively straightforward and the form was simple. The paperwork was acknowledged quickly and the claim progressed. Reviewed on: 7th October 2021

Help me with my dog vet bills

When my dog was poorly and I took him to vet to receive treatment then claim and it was quick response from Emporium Insurance they help me to cover bills. Thank you Reviewed on: 6th October 2021

Pet insurance

I was very happy with the way my pet insurance claim for Dinos eye infection was dealt with, I would certainly recommend this company for there help and efficiency dealing with my claim Reviewed on: 6th October 2021

Fantastic insurance!

I had to make 2 seperate claims over a short period of time. The claims were processed quickly and without any hassle. My annual insurance premium barely increased after the claims. Quick to respond to any queries. I can't recommend them highly enough. Reviewed on: 6th October 2021

Horrendous

11 pounds back from a 200 pound claim not worth caiming for hidden charges ahocking so next year for 11 pound they will hammer me rubbish Reviewed on: 6th October 2021

Feels like you are dealing with friends

Easy to use website, information easy to find on line and if you need to contact them directly really friendly and helpful customer service team. Reviewed on: 6th October 2021

quick and easy claims process

The claims process was quick and easy, one simple form that was sgined by the vet and the cost of the care was paid within 2 weeks. Reviewed on: 6th October 2021

Recommend without hesitation and regularly do

Avoided E&L for years after hearing negative feedback but Having had issues with a well known equine insurer E&L were recommended to me. I have had claims whilst with them. No issues whatsoever. Very competitive on price and flexible comprehensive cover. No issues whatsoever and would definitely recommend. I am only sorry I didn't start using them sooner! Reviewed on: 6th October 2021

there when you need them

had the insurance for a few years then my cat had an accident and the emporium was there to help me with the unexpected Reviewed on: 6th October 2021

Not impressed

Insured our dog with them for 15 years they like collecting the money each month but don't like paying out when there's a claim Reviewed on: 6th October 2021

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