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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Not impressed

Insured our dog with them for 15 years they like collecting the money each month but don't like paying out when there's a claim Reviewed on: 6th October 2021

Good value, straightforward claim.

Much more sensible premiums than the competitors that have priced themselves out for me. Made a claim for a fluke lymph node abscess and was perfectly straightforward. Reviewed on: 6th October 2021

Claim submitted, claim paid

Excellent service, no hassle, was impressed by speed of settlement. Kept me informed throughout Reviewed on: 6th October 2021

Excellent

Helpful settled claim no issues fair assessment of the claim Reviewed on: 6th October 2021

Great service

Unfortunately, we had to make a claim in respect of our dog Alfi. I found the process very efficient with a good response and full explanation of both our successful and unsuccessful claim. A pain free experience! Reviewed on: 6th October 2021

Was there for us on our hour of need

Our cat became very ill and needed urgent attention. We were able to show our vet our policy and were able to deal directly with The Insurance Emporium directly, allowing us to concentrate on the cat Reviewed on: 6th October 2021

Great to deal with

Great company highly recommended Reviewed on: 6th October 2021

Friendly & Helpful

I needed to make a new claim for my pet that requires ongoing care. The process has been easy and the support staff have been very helpful. Reviewed on: 6th October 2021

Quick at settling a claim

I put in a claim for our dog via the vet, and it was paid promptly Reviewed on: 6th October 2021

Excellent sevrice

I moved my off track thoroughbred to insurance emporium and almost immediately the horse showed up as lame. It is still an ongoing process however the claims team have been really helpful in dealing directly with the vet. Claims have been processed quickly with no problem. It has minimised the stress widen dealing with an injured horse and having no stress with insurance I have recommended several times already as I am on many social media sites in relation to horses. Reviewed on: 6th October 2021

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