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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Speedy service and very good communication throughout

My claim was handled very clearly and in good time. I would highly recommend this company to any pet owner. Reviewed on: 13th September 2021

Excellent service

Quick, easy claim service with excellent support when telephoning. Reviewed on: 13th September 2021

No quibble payout

My cat Jasper was taken seriously ill in July. Treatment was expensive but the Insurance Emporium paid out quickly and fairly with the least possible fuss. Reviewed on: 13th September 2021

My experience

So easy to take out insurance for my then puppy. Unfortunately I had to put a claim in for my dog when he was poorly & Pet Emporium settled my claim promptly. Reviewed on: 13th September 2021

Dog insurance claim

Excellent service from start to finish Reviewed on: 13th September 2021

Just great service

My dog had many problem and was dealt with by many vets but IS still paid out in a very quick way , no hassle Reviewed on: 13th September 2021

When my dog had a spinel stroke

They acted very quickly so I had less to worry about Reviewed on: 13th September 2021

Heard bad things

I bought an off track tb. Just about to bring him back to work and he showed up lame. I’d been warned not to use insurance emporium but at the time they were the cheapest. After only being insured for 4 weeks they were hit with arthritis claims in neck, hocks and SI. I can honestly say they have been a pleasure to deal with mainly because I haven’t had to deal with them. They have worked with the vet and sorted everything. Making it possible for an off track tb to retire to a happy home and have a new job Reviewed on: 13th September 2021

No Complaints

Quiries and claims dealt with quickly and kept informed of whats happening. Reviewed on: 13th September 2021

Excellent insurance cover provider

I have both of my dogs insured with The Insurance Emporium and made several claims over the years. The claims are paid quickly and the cover levels and policy type meet my needs. When comparing cover and premiums across all providers, IE were the best for value & cover level. I have had my dogs insured with cheaper companies and would have had them insured from puppy stage if I could have my time again. Reviewed on: 12th September 2021

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