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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Quick efficient service

Our dog's case was dealt with speedily. We were kept informed throughout the process and the money was transferred to the vet and to me Reviewed on: 13th September 2021

Very Ease to use and frendly

When I had to claim for my Cat Lucky it was made very easy and stress free, when your pet is not well the last thing you want is stress to pay the vets bill Reviewed on: 13th September 2021

Peace of mind

My dog has been poorly and under the care of our vet since July. Her treatment has included scan, regular blood tests and medication. Though treatment is ongoing she is now thankfully on the mend. I am so happy that she was insured Insurance Emporium they have been excellent, having dealt with my insurance claim effectively. Payment has been prompt . Staff have been very helpful when answering any queries. Reviewed on: 13th September 2021

Good insurance company

Dealt with my claim really quickly and settled payment. Reviewed on: 13th September 2021

Prompt service

Helpful and friendly during a very stressful time. Reviewed on: 13th September 2021

My beaglier dog - Charlie sadly has had infected ulcerated eyes

The insurance Emporium made it very easy and straight forward to make a claim. The forms were straight forward to complete and the customer service assistants have been friendly and very helpful. Reviewed on: 13th September 2021

All round brilliant service

Had a good experience with the insurance emporium recent death of my pet, everything made easy Reviewed on: 13th September 2021

Awful customer service

Awful customer service and company would not recommend them to anyone... Reviewed on: 13th September 2021

Great service

Very quick and straightforward process when making a claim against my policy was impressed! Reviewed on: 13th September 2021

Speedy service and very good communication throughout

My claim was handled very clearly and in good time. I would highly recommend this company to any pet owner. Reviewed on: 13th September 2021

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