Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.72
Based on 5,996 reviews, last reviewed 6th Sep 2026
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026
JD's avatar
JD
Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

The Insurance Emporium Pet insurance reviews (5996)

Friendly and efficient

5
Friendly staff, quick to respond to calls and efficient claims process Reviewed on: 20th August 2021
DB's avatar
DB

Straight Forward simple claim procccess

5
After a very stressful time with a horse injury which resulted in an unexpected vet bill the Insurance Emporium helped considerably with an easy to make a claim procedure along with a speedy payment to my vets. Staff answered my calls quickly and were very helpful. Reviewed on: 19th August 2021
Matthew Priestaff's avatar
Matthew Priestaff

Very unhelpful

1
Help was very slow in coming and when they sent an email to the wrong address they sent a very abrupt letter blaming me dog nor replying. Reviewed on: 19th August 2021
Nicky's avatar
Nicky

Very efficient and helpful on claims

5
Gave advice and information re my claim, kept up with communication re progress and finalised the claim quickly. The Insurance Emporium fulfills it's promises. Thanks Reviewed on: 19th August 2021
Dawn Roberts's avatar
Dawn Roberts

Easy to deal with

5
Always have a great experience when calling Reviewed on: 19th August 2021
Carly's avatar
Carly

Excellent

5
Unfortunately after a stressful house move for the whole family we had to claim for the pony coming down with laminitis and the dog having urine problems, cannot fault the service we received. Excellent communication all through. The previous year our other dog jumped off the table resulting in spinal surgery in an emergency. Again faultless service in an already very upsetting situation. Have recommended to all our family and friends with pets and we will be staying for years to come if they’ll have us! Reviewed on: 17th August 2021
nikki3429@yahoo.com's avatar
[email protected]

No quibbles Pet Insurance

5
We have shopped around and found The Insurance Emporium offers good cover for our dogs with reasonable premiums. Having made a few claims through then we have found them to respond quickly and efficiently without attempting to wiggle out on some technicality which we have experienced with other pet insurance companies. Overall we are very satisfied. Reviewed on: 17th August 2021
Janet F's avatar
Janet F

Pet Insurance Claim

5
Very smooth procedure, good communication and speedy payment. Very happy! Reviewed on: 17th August 2021
David Walton's avatar
David Walton

Pet insurance.

2
The company stated they aimed to resolve the claim within 5-7 working days. However this just just over a month. I had to chase up several times to see what was going on. All staff were polite. Reviewed on: 16th August 2021
Ashley 's avatar
Ashley

Amazing customer service

5
Had to make a claim not long after starting my policy. Emporium dealt with my claim in a timely manner and the money arrived in my account within 7days of sending across all documentation. Would highly recommend. Reviewed on: 16th August 2021
Lisa Pollinger's avatar
Lisa Pollinger

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill