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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Simple process, friendly staff

Our claim was settled quickly and easily. When I had a question, it was easy to speak to someone on the phone who were really helpful and clear. Reviewed on: 26th August 2021

Great Company

I have never had any problems with claims and when I have contacted Pet Emporium they have been super helpful! Reviewed on: 25th August 2021

best pet insurance

great service, prompt and love the online portal Reviewed on: 24th August 2021

Great support when I needed it most

The only time I have ever had to speak to the Insurance Emporium team was when my cat was sadly taken ill and passed away. They were very helpful and supportive, and got the necessary paperwork sent out for me promptly, and I was happy with the settlement. Setting up my policy in the first place was a simple online process, and I will definitely consider them again in the future. Reviewed on: 24th August 2021

Easy claims process

Good cover and quick and easy claims progress Reviewed on: 23rd August 2021

Great cheap insurance

Claimed for vet fees for my dogs xrays payed out fast very good service would highly recommend Reviewed on: 23rd August 2021

Sympathy for my loss

I reluctantly had to claim for the loss of my cat, a companion of 15 years. The claim was dealt with promptly and sympathetically. Reviewed on: 20th August 2021

Claim on insurance

Claim went though smoothly and without a problem Reviewed on: 20th August 2021

Happy with service

Very happy with the level of service, friendly and helpful customer service. Thanks! Reviewed on: 20th August 2021

Friendly and efficient

Friendly staff, quick to respond to calls and efficient claims process Reviewed on: 20th August 2021

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