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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Straightforward peace of mind cover

Knowing how some companies play for time when you've submitted a claim it is refreshing to be treated like an honest adult. Reviewed on: 14th September 2020

Helpful and understanding

Whenever I have called they have always been understanding, empathetic and helpful. Service always prompt as well Reviewed on: 14th September 2020

SURPRISINGLY BRILLIANT!!!

I am already recommending so many friends and family to The Insurance Emporium. I have had pet insurance for over 30 years and have never come across one that has been so helpful. They processed my claim really fast - the communication was so friendly and re-assuring and they paid it really fast. I NEVER write reviews, but these guys deserved one :) Reviewed on: 14th September 2020

Quick and easy

Reviewed documents quickly and fairly. Paid put quickly. Explained every step of the way. Reviewed on: 14th September 2020

Quick response to help my lost cat recover from 9 weeks in the wilderness.

From when we found him to his vet taking over the pet emporium were great. Reviewed on: 14th September 2020

Honest Competitive Pet Insurance

I’ve insured my 2 cats and dog with The insurance Emporium for a few years now and am happy to do so. Recently renewed for another year and happy with quote. Reviewed on: 13th September 2020

Great so far

Our dog needed cataract surgery and we have been able to set up a direct claim with insurance emporuim, which is great as it costs a lot of money Reviewed on: 13th September 2020

Prompt and courteous service

The company made claiming easy when our cat was taken ill. It was one less thing for us to worry about. Reviewed on: 13th September 2020

Quality and value no frills

Easy to use web site layman’s terminology used so very user friendly. Would highly recommend Reviewed on: 12th September 2020

Efficient

Very helpful on the phone and received my money without any problems Reviewed on: 11th September 2020

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