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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

No fuss, fast claim payment

I’ve been a customer of the insurance emporium for a few years but have never had to claim until recently. The experience was seamless, and payment was fast! One less thing to worry about in my busy life! Thank you Reviewed on: 15th September 2020

Straightforward peace of mind cover

Knowing how some companies play for time when you've submitted a claim it is refreshing to be treated like an honest adult. Reviewed on: 14th September 2020

Helpful and understanding

Whenever I have called they have always been understanding, empathetic and helpful. Service always prompt as well Reviewed on: 14th September 2020

SURPRISINGLY BRILLIANT!!!

I am already recommending so many friends and family to The Insurance Emporium. I have had pet insurance for over 30 years and have never come across one that has been so helpful. They processed my claim really fast - the communication was so friendly and re-assuring and they paid it really fast. I NEVER write reviews, but these guys deserved one :) Reviewed on: 14th September 2020

Quick and easy

Reviewed documents quickly and fairly. Paid put quickly. Explained every step of the way. Reviewed on: 14th September 2020

Quick response to help my lost cat recover from 9 weeks in the wilderness.

From when we found him to his vet taking over the pet emporium were great. Reviewed on: 14th September 2020

Honest Competitive Pet Insurance

I’ve insured my 2 cats and dog with The insurance Emporium for a few years now and am happy to do so. Recently renewed for another year and happy with quote. Reviewed on: 13th September 2020

Great so far

Our dog needed cataract surgery and we have been able to set up a direct claim with insurance emporuim, which is great as it costs a lot of money Reviewed on: 13th September 2020

Prompt and courteous service

The company made claiming easy when our cat was taken ill. It was one less thing for us to worry about. Reviewed on: 13th September 2020

Quality and value no frills

Easy to use web site layman’s terminology used so very user friendly. Would highly recommend Reviewed on: 12th September 2020

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