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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.72
Based on 5,996 reviews, last reviewed 6th Sep 2026
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026
JD's avatar
JD
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Prompt Customer Service

5
Very helpful and friendly customer service. Reviewed on: 19th September 2020
Nicole Thompson 's avatar
Nicole Thompson

Very good experience

5
In my experience, the Insurance Emporium offers good coverage under its policies, is swift to process any claims and offers excellent customer service. The staff are courteous, professional and knowledgeable. Reviewed on: 18th September 2020
Philip's avatar
Philip

Excellent service

5
From start to finish, everything for Percy was processed and dealt with by yourselves would definitely recommend Reviewed on: 18th September 2020
Tj Percy Gallopoway's avatar
Tj Percy Gallopoway

Quick and efficient service

5
Great experience. From claim submission through to finalization, the team were super efficient. Seamless experience, thank you Reviewed on: 18th September 2020
Lucy's avatar
Lucy

Quick and efficient when needed

5
Really quick when they were needed after my dog was really ill over the bank holiday. Claim was dealt with really quickly. Reviewed on: 18th September 2020
Mark 's avatar
Mark

Clear, concise and customer friendly

5
Customer service assistance is excellent! Have never had to wait on hold for a response and assistants are always personable. Claims are dealt with promptly and communication is very consistent. Notice of exemptions given is succinct and understandable (with a senior pet) and questions regarding policy are answered in a user friendly, time sensitive manor. Reviewed on: 17th September 2020
Shawly's avatar
Shawly

Excellent service

5
our dog had to have two warts removed. I wasn't sure if my policy would cover this but it did with no if's or buts. Nice to report an insurance company for doing it's job properly. Too many don't these days. Well done Insurance Emporium Reviewed on: 16th September 2020
Richard Fox's avatar
Richard Fox

Only pay part of any consultation fees

4
These fees are sometimes out of your control and if you have to visit a out of hours that it cost you money Reviewed on: 15th September 2020
Jamie Maynard 's avatar
Jamie Maynard

Very propt and easy

5
Had to make a claim for my dog due to a laceration to his paw, It was a very easy process to make my claim and it was dealt with very promptly by the company, all in all, a very good experience. Reviewed on: 15th September 2020
Lesley Greenslade's avatar
Lesley Greenslade

Vet Fees

5
My Miniature Schnauzer had to have treatment recently, this meant I had a claim on my insurance which was quickly sorted out by The Insurances Emporium and payment received in my account within days.. Brilliant! Reviewed on: 15th September 2020
Brian Richardson's avatar
Brian Richardson

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