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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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8%
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1%
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0%
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Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
John's avatar
John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Very Ease to use

5
From the start of my claim to when I got paid it was ease, everything was explained in ease to read break down, And it was paid quickly Reviewed on: 18th July 2021
KIm's avatar
KIm

Claim

5
The claim process was very easy and emporum was Very quick paying out my claim Reviewed on: 15th July 2021
Jim Putman's avatar
Jim Putman

Misleading policy

1
The policy was sold to me on the premise that it would pay out £2,500 on vet treatments, on a lifetime basis (new conditions continue to be covered for life). I thought this was too good to be true and I asked every question I could think of on the phone and they kept reassuring me that it was as simple as that. When they sent me the policy wording, the main statement was indeed framed like that. Simple: £2,500 p/year. I did not read the small print. When I eventually made a claim, aside from taking 4 weeks to make a decision, there were all these deductions on the settlement, so they only ended up paying about half the bill. I queried this and they pointed me to the small print on their T&C's where there were individual limits on everything (eg Max £45 vet consultation, Max £40 hospitalisation fees, etc). This reduces somewhat the cover's benefits and that would be fair enough if that information had been loud and clear and up front in the Policy Statement of Facts (the bit that ordinary folk read). But's not, it's buried. And now I'm screwed. I want to move to Bought by Many (who have no limits) but the issue I went to the vets for would now be excluded. I've raised my complaint with Insurance Emporium but to date have not really had much sympathy. I would personally steer clear of this company. Reviewed on: 15th July 2021
Elmeto's avatar
Elmeto

Equine insurance claim

5
From the start of my claim to the end which resulted in my horse having to be put to sleep emporium kept me up to date with all correspondence from the vets and also sent a lovely email with condolences for my loss. I wouldn’t hesitate to use them again in the future and I had only been with them for a short period of time. The claim was settled very efficiently,professionally and without a doubt they are a very good insurance company, answering all my queries and questions. The claim was very straight forward. Thanks emporium Reviewed on: 15th July 2021
tracey-taylor@ntlworld.com's avatar
[email protected]

Excellent service

5
Really helpful team, quick service which made making a pet claim a lot easier! Thank you Reviewed on: 14th July 2021
Nina's avatar
Nina

Quick and simple

4
Once we submitted our claim communication with the insurance emporium was concise and our payment was speedy which was most appreciated during a stressful time definitely recommend Reviewed on: 13th July 2021
Siobhan's avatar
Siobhan

Hassle free

5
The whole claim process was simple, straightforward and resolved in good time - excellent service. Reviewed on: 13th July 2021
Tim Ranger's avatar
Tim Ranger

Easy to deal with

5
Unfortunately I have had to make claims for my elderly dog and cat and it’s been a simple and easy process Reviewed on: 13th July 2021
rosdoughty@ymail.com's avatar
[email protected]

Quick and efficient

5
The Insurance Emporium dealt with the claim for my cats illness quickly and kept me up to date. Reviewed on: 19th September 2020
Sara Boon's avatar
Sara Boon

Prompt Customer Service

5
Very helpful and friendly customer service. Reviewed on: 19th September 2020
Nicole Thompson 's avatar
Nicole Thompson

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