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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great value for money

The Insurance Emporium is great value for money and their website is easy to navigate. They handled my claim well and kept me updated. Reviewed on: 26th July 2021

Great service

Really straightforward claim process after our dog got a stick stuck in his mouth and required out-of-hours care. Reviewed on: 26th July 2021

No arguments

We submitted a claim via our Vet, I was contacted by the assessor and told that the claim had been approved and it was in my account 3 days later. Very happy. Reviewed on: 23rd July 2021

Fast Efficient and Clear

I was impressed with how speedily my claim was processed. The communication excellent Reviewed on: 23rd July 2021

Quick one contact claim

Horse had colic and had to be taken away for treatment. Claim paid in full and I had only taken out policy 3 weeks before Reviewed on: 23rd July 2021

No quibble and quickly handled claims.

I've had the unfortunate need to claim a few times for both my horse and dogs. Claims are easy to submit, handled quickly and paid out. Would definitely recommend. Reviewed on: 23rd July 2021

Excellent

First time after 3 years with this company. Excellent fast responses to portal queries and fast payment out to my claim. Stress free highly recommend Reviewed on: 22nd July 2021

Fantastic company every spot on

I've never got through to a company and had my query resolved so quickly by any other company Reviewed on: 20th July 2021

Brilliant Insurance Cover!

High cover levels and speedy response to my claim. Reviewed on: 20th July 2021

no fuss no messing

At a time of great sadness in our family, the Insurance Emporium stepped in, dealt with our vets practice and settled our claim expeditiously, taking away the worries of dealing with paperwork at a time when we ere grieving. Tess was our first and only dog. She became a member of our family from 9 weeks old and she grew up with our children so to lose her in such tragic and quick circumstances was both shocking and unexpected. She was such a lovely girl and loved by us all. We miss her terribly. I am pleased that we had insurance and that this covered some of the costs at a time when emotions were running at an all time high. Thank you. Reviewed on: 19th July 2021

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