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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Easy claim process

Staff were very helpful when we had to make a claim for our retired racing greyhound. We didn't know her previous vet's details and the adoption papers are in my partner's name. I was clearly advised as to what supporting documents were needed to process our claim which was then processed quickly. Reviewed on: 30th July 2021

Sensitively handled

I really appreciated the personal touch when my claim for having my dog put down was being handled. I will certainly insure my next dog with them. Reviewed on: 30th July 2021

Seamless

From start to finish they've been excellent. Easy and efficient onboarding. When I made a claim they dealt with it swiftly and stuck to the timeline they gave. Would definitely recommend to anyone looking for pet insurance. Reviewed on: 30th July 2021

Great service

The process was easy and seamless. We didn’t have to chase, everything was sorted very quickly Reviewed on: 30th July 2021

Excellent service

I have received excellent service from Emporium throughout. Reviewed on: 29th July 2021

Claim Query

Staff were very helpful and courteous, knowledgeable about my policy and talked me through the claim process, from phone call to payout was just over 3 weeks very efficient would definitely recommend to family & friends. Reviewed on: 29th July 2021

Excellent and timely service

Claim was manage with sensitivity and efficiency, highly recommend this company Reviewed on: 29th July 2021

very satisfactory

good service and reasonably speedy Reviewed on: 28th July 2021

Very caring company

Had a somewhat minor claim and nearly did not bother claiming for the cost of what I would get back after I paid the excess, but was contacted by The Insurance Imporium to say they had received my claim and the claim would be paid within a few days, great caring service, lovely lady who rang me, couldn't of been better. Reviewed on: 27th July 2021

Excellent service - claim handled perfectly

Have claimed for each of our dogs over the past 12 months. Claims have always been handled swiftly and professionally. Reviewed on: 27th July 2021

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