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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fast and Efficient

They made it very easy to deal with them and receive our insurance money. Reviewed on: 11th September 2020

Fast and efficient Pet Insurance

We recently lost our pet. Contacting the Emporium to discuss the insurance claim was really comforting at a time of stress. They were effieient and considerate and we thank you. Reviewed on: 11th September 2020

Very prompt settlement

My dog had to get a suspicious lump removed. After downloading the form, which was easy to fill in, The Insurance Emporium were very quick to settle the amount with the vet. Reviewed on: 11th September 2020

Completely hassle-free. Simple and speedy

There is little more to say. They responded speedily, even though I had not provided them with all of the correct info Reviewed on: 11th September 2020

Excellent communication

Can’t thank them enough after my claim for my bishon who was hit by a car I was paid out within days. Excellent service. My bishon is fully recovered now Reviewed on: 11th September 2020

Fast, professional and very reasonably priced

A claim for an accident my 3year old Border Terrier had was dealt with without fuss or quibble. Would highly recommend to friends & family Reviewed on: 11th September 2020

Excellent

Unfortunately, We have had to make a number of claims For our old Staffie... and there are no issues with claims being turned around in a number of weeks. Would highly recommend Reviewed on: 11th September 2020

Adequate

I have only spoken to the customer care team on 2 occasions. The first time was to request a change to the date of my direct debit, I was told this was not possible. The second time was with a question about a claim. I found the staff didn’t listen to what I was saying and they had a set agenda that they had to follow. I have not been kept upto date regarding my claim and feel that more contact should have been made with me. I have dealt with other insurers who have maintained clear lines of communication at all times always making sure I knew what was happening. Reviewed on: 11th September 2020

Insurance claims

I have claimed for my 5 pets numerous times and each time insurance emporium have dealt with my claim fantastically and never had an issue with paying out. I would highly recommend Reviewed on: 11th September 2020

Great pet insurance

Anytime I have had any queries their customer service is second to none. They are friendly informative and happy to help . I have 3 pets insured and have made claims which were dealt with very quickly . I haven’t seen any better price on compare sites . Very happy with Insurance emporium Reviewed on: 11th September 2020

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