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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5995 reviews)

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4.72

Based on 5,995 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Amazing insurer

My dog was very ill and needed urgent treatment and tests that very quickly became very expensive. I got in touch with Insurance Emporium and they were great, explained everything to me as I’ve never made an insurance claim before and paid the bill within days of receiving the paperwork. Just fabulous. Reviewed on: 30th August 2020

No fuss

Simple renew, clear advice before claiming, no fuss pay out. Reviewed on: 30th August 2020

excellent service

I have had to make 2 claims for my horses and have been really pleased with the service from every member of staff I have had to speak to . Also the online claims service is excellent to Reviewed on: 30th August 2020

Great cover and prices

We're about to insure our second pet as this company has definitely the best cover - prices ratio. Reviewed on: 30th August 2020

Insurance for both dogs

Always friendly and helpful! Can only recommend. Reviewed on: 30th August 2020

Transparent quoting system

Looked at loads of companies before I chose the insurance emporium it’s very transparent makes it easier to choose the cover and the Portal is great. Reviewed on: 30th August 2020

Brilliant provider

straight forward, easy to understand insurance Reviewed on: 30th August 2020

Straightforward Insurance

It was very straightforward to insure my two elderly cats. I had concerns they would be too old but was given a reasonable quote and have been very happy with the service. Reviewed on: 29th August 2020

Fuss Free

Our insurance claim was split between two veterinary providers . However Insurance Emporium dealt with this without any fuss or confusion and a smooth claim was made. This allowed us to concentrate on our pet and without worry about the insurance side of things. Reviewed on: 29th August 2020

Fur family friendly!

Lovely company. Both on phone and by email. Competitive pricing, so much so that all of my cats and horse rider policy is with you. Nothing seems to much trouble which I like Reviewed on: 29th August 2020

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