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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Easy to use and efficient

Bought pet insurance online. Easy to use with a no fuss service. Reviewed on: 30th August 2020

No hassle pay out

Our hound had an accident almost as soon as I had taken out the policy, however the company paid the claim promptly direct to the veterinary surgeon. Very pleased with the no hassle approach. Thank you Reviewed on: 30th August 2020

Great price, brilliant service

We have our precious dog insured with The Insurance Emporium. We found them the best price with the package offered. Had to make a claim already and it was resolved quickly too! Totally recommend Reviewed on: 30th August 2020

Excellent company, quick easy claims

Hassle free claim process, highly recommend Reviewed on: 30th August 2020

Great price and cover

I have never had a problem with insurance imporium they are Easy to use and good value for money Reviewed on: 30th August 2020

Excellent, sympathetic service

My dog lost the use of his hind legs. I rang Emporium From the vets and was listened to be kind advisors who coped well with a tearful woman. Luckily the problem was solved. (Turned out to be a system clogged with pork fat...) All vets fees for treatment - X-rays etc - were reimbursed by Emporium as stated in the policy. This was done within 5 days of the claim being made. I felt I was treated very well by all those involved at Emporium Reviewed on: 30th August 2020

Great service

They provide a very quick and efficient service, so you know your pet is always going to get the veterinary treatment they need. Reviewed on: 30th August 2020

Good value pet insurance

Good value when looking to insure multiple pets Reviewed on: 30th August 2020

Never had a problem

Was a bit worried at first as heard lots of bad stories with pet insurance companies, but I cant praise the Insurance Emporium more. Never had an issue paying my claim and it a good time frame. Reviewed on: 30th August 2020

Value insurance

Good value policy covering all the needs of my pet Reviewed on: 30th August 2020

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