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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Pet insurance

Couldn’t be happier with the price and service here. Reviewed on: 29th August 2020

Surpassed all expectations

A highly professional, helpful and friendly company. Always easy to get through to, and very knowledgeable and quick to sort out my claim. A refreshing company to deal with , and I will always stay with them for my insurance. Thank you Emporium. Reviewed on: 29th August 2020

Happy Customer

My dog recently had surgery to remove a cancerous tumour (breast cancer) The Insurance Emporium made my claim so so easy and stress free i honestly could not have been happier with how quickly they paid out to cover the vet bills. Thank you Reviewed on: 29th August 2020

Best overall for value and service

I shop around each year to see if I can find a better overall deal, but I always come back to The Insurance Emporium. I have needed to claim twice for my dog and each time, the claim has been settled quickly and with no fuss. I have complete peace of mind that my dog is covered, should he need treatment. Reviewed on: 29th August 2020

Quality Insurance for a reasonable price

I've had to claim on my policy for one of my dogs and each time the claim has been sorted in about a week and money paid straight into my bank account and no quibbling over anything. I've literally left a form at my vet who have sent it on and everything else has been done for me, so no stress at all. Highly recommend Reviewed on: 29th August 2020

Lovely people to deal with

Knew their stuff when I called. Not needed to claim but felt in good hands Reviewed on: 29th August 2020

No fuss... quick pay out

The Insurance Emporium were amazing when are dog was poorly. They reassured us on the process, and paid our claim quickly with no fuss. We are very impressed! Reviewed on: 29th August 2020

Excellent options and fast payouts

I have a pug who had a back injury, contacted the insurance emporium and they paid the bill in under 2 weeks. Reviewed on: 29th August 2020

Great Service

I have recently had to input a claim for my dog Hugo’s vet treatment. The Insurance Emporium were superb, helpful, friendly efficient and quick to take action. Great service received. Reviewed on: 29th August 2020

Great customer service

Unfortunately I had to use you services due to my dog's injury. I was kept updated all the way through his claim even though my last vet took his time to release my dog's previous history, hopefully I will not have the need to use your services again and I mean that in a good way. Reviewed on: 29th August 2020

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