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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent service when my cat got sick.

My cat was seriously ill for 1 month before being put to sleep. Claim process including claim form was straightforward and decisions and payment were very quick within a week. I had no issues and they immediately cancelled my insurance when my cat passed which was excellent. Reviewed on: 29th August 2020

good honest fast response

good efiecient helpful proffessional......................................................................................................................................... Reviewed on: 29th August 2020

Vet insurance for horse

Very easy to claim which made a stressful time a little less stressful. Prompt payment kept the vets happy too. Thank you so much. Reviewed on: 29th August 2020

Does the job!

I took out horse insurance with Insurance Emporium, found the whole experience to be stress free and efficient. Hopefully, the experience will be as good if I ever have to claim! Reviewed on: 29th August 2020

Needed to claim

All staff very helpful and sorted claim quickly and without bother Reviewed on: 29th August 2020

Excellent insurer and a great price

Our little Westie developed diabetes and, shortly after went completely blind. Thank goodness for the Insurance Emporium. We took him to the Eye Veterinary clinic in Leominster and he had the cataracts removed and new lenses in both eyes and is now fine. The Emporium supported us through it all. Thank goodness we insured with them. Reviewed on: 29th August 2020

Excellent Pet Insurance

They are very good and very competitively priced Reviewed on: 29th August 2020

Sensible priced insurance for my horse

Recommended by a friend who has used them and found them brilliant when dealing with a claim. Also the best quote I had Reviewed on: 29th August 2020

Easy to use, fairly priced service

Have used insurance emporium with both my horses and always received a fantastic service! Quotes are easy to obtain, information is sent out promptly and price is always very competitive Reviewed on: 29th August 2020

Excellent, friendly, knowledgable

Always polite and friendly service on the phone. Reviewed on: 29th August 2020

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