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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5995 reviews)

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4.72

Based on 5,995 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Excellent service when my cat got sick.

My cat was seriously ill for 1 month before being put to sleep. Claim process including claim form was straightforward and decisions and payment were very quick within a week. I had no issues and they immediately cancelled my insurance when my cat passed which was excellent. Reviewed on: 29th August 2020

good honest fast response

good efiecient helpful proffessional......................................................................................................................................... Reviewed on: 29th August 2020

Vet insurance for horse

Very easy to claim which made a stressful time a little less stressful. Prompt payment kept the vets happy too. Thank you so much. Reviewed on: 29th August 2020

Does the job!

I took out horse insurance with Insurance Emporium, found the whole experience to be stress free and efficient. Hopefully, the experience will be as good if I ever have to claim! Reviewed on: 29th August 2020

Needed to claim

All staff very helpful and sorted claim quickly and without bother Reviewed on: 29th August 2020

Excellent insurer and a great price

Our little Westie developed diabetes and, shortly after went completely blind. Thank goodness for the Insurance Emporium. We took him to the Eye Veterinary clinic in Leominster and he had the cataracts removed and new lenses in both eyes and is now fine. The Emporium supported us through it all. Thank goodness we insured with them. Reviewed on: 29th August 2020

Excellent Pet Insurance

They are very good and very competitively priced Reviewed on: 29th August 2020

Sensible priced insurance for my horse

Recommended by a friend who has used them and found them brilliant when dealing with a claim. Also the best quote I had Reviewed on: 29th August 2020

Easy to use, fairly priced service

Have used insurance emporium with both my horses and always received a fantastic service! Quotes are easy to obtain, information is sent out promptly and price is always very competitive Reviewed on: 29th August 2020

Excellent, friendly, knowledgable

Always polite and friendly service on the phone. Reviewed on: 29th August 2020

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