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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.72
Based on 5,995 reviews, last reviewed 6th Sep 2026
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026
JD's avatar
JD
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great company and easy to use

5
I purchased pet insurance and found the experience very good it was al set out and explained so you knew what you were getting would recommend Reviewed on: 29th August 2020
Keith Thompson's avatar
Keith Thompson

Easy and great value

5
Really easy to set up online. Great value for money. Reviewed on: 29th August 2020
Bec Roberts's avatar
Bec Roberts

Brilliant company

5
This company is kind and thoughtful Reviewed on: 29th August 2020
Jenny Grundy's avatar
Jenny Grundy

Amazing

5
The customer services are so helpful and friendly. The amount I have to pay for my 2 cats is amazing I switched to Emporium because of how reasonable it was. Highly recommended. Reviewed on: 29th August 2020
Holly Lees's avatar
Holly Lees

Excellent

5
Fast payout and friendly helpful people all my dogs have been insured with them and the premiums are very reasonable Reviewed on: 29th August 2020
Mark Vickers's avatar
Mark Vickers

Reasonable rates and great customer service

5
Always found them to be competitively priced against other providers and the customer service is excellent Reviewed on: 29th August 2020
Katie 's avatar
Katie

Pet insurance

5
Excellent service with no hassle Reviewed on: 29th August 2020
David 's avatar
David

Fantastic customer service

5
I’ve always found you so easy to contact and found everyone so customer focussed. Reviewed on: 29th August 2020
Caroline Keeney's avatar
Caroline Keeney

Simple

5
I needed to use my pet insurance the process was simple and easy.I had a query which was dealt with efficiently and in full. Reviewed on: 29th August 2020
Les Collinson's avatar
Les Collinson

Great customer service!

5
From the moment we submitted our claim online, we were kept up to date with the progress of says claim all the way through. The speed and efficiency with which it was dealt was amazing. Reviewed on: 29th August 2020
Jane Rodgers 's avatar
Jane Rodgers

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