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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Affordable Peace of Mind

My 4 dogs are part of the family and are incredibly precious to me. I therefore take their health and the possibility that something could go wrong with it extremely seriously. The insurance emporium provide the safety net I need. They are friendly, approachable but still professional. Their products cover all the areas that I worry about at I price I can afford. That's why I'm a returning customer. Reviewed on: 29th August 2020

Quick and efficient

I had to claim for my cat having emergency surgery. I contacted the insurance and they sent me claims forms the next day. I filled them in, handed to my vet who completed them and sent them to the insurance to reclaim the costs. I got notification that they had received them on the Friday, an email asking for bank details in which the money could be sent, and I received the money back in my bank within 5 days! The whole process took less than 2 weeks! Amazing service. Thank you! Reviewed on: 29th August 2020

No Hassle Insurance

I had to make a claim when my dog had a growth on her leg and was hassle free from start to finish. Very competitive prices and lovely staff when I had to call. Reviewed on: 29th August 2020

Great insurance

I have unfortunately had to claim a few time for my cat, I have lifetime insurance and I have never had a problem, been with the Insurance Emporium for the third year now and would definitely recommend. Easy claiming process, no fuss, very quick turnaround. Reviewed on: 29th August 2020

Excellent Pet Insurance

No qualms service just did exactly as we asked. Easy communication and delivery. Highly recommend. Reviewed on: 29th August 2020

Great price, easy claim process

Found making a claim to be very easy. They posted me a form as I have no printer and it didn't need much information from me, mostly just needed details from the vet. Got the payment fairly quickly, very happy! Reviewed on: 29th August 2020

Great service and fair price

Company is good for customer service always keeps you informed about the progress of your claim and doesn’t put prices up unreasonably after you make a claim, as some companies do. Reviewed on: 29th August 2020

Pet secure

Great value pet insurance for my much loved dog. Reviewed on: 29th August 2020

Helpful during difficult times.

One of my cats became sick and needed extensive treatment. I was able to claim through my insurance for the cost of the treatment which helped me a lot. Unfortunately my cat had to be put to sleep, and they were quick and efficient in helping me update the policy and cancel the payments. Reviewed on: 29th August 2020

Everyone's covered

I insure both my dogs and my horse with them and have always found them good to deal with. Reviewed on: 29th August 2020

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