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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

Are you looking for a new pet insurance provider? Check out our Insurance Emporium pet insurance reviews to find out if it's the right provider for you.

Insurance Emporium offers pet insurance policies for cats and dogs, with senior policies available for pets more than eight years old. Choose from a range of limited policies to only pay for what you need. For example, you may choose an accident only policy, or a public liability only policy. There are also more inclusive policies that cover your pet from a wider range of risks.

Does Insurance Emporium sound like the right insurer for your pet? Find out more about the provider and its policies by reading our reviews. Learn which policy customers chose and how secure it’s proved to be. Find out more about Insurance Emporium’s customer service and claims process. Learn how safe policyholders feel that their pets are under their policy. Read our Insurance Emporium pet insurance reviews today.

Have you had a pet insurance policy with Insurance Emporium? Tell us what animal you have and which policy you chose. Were you satisfied with your choice of policy and do you feel as though your pet is well protected? Have you made a claim, and if so, how well was it handled? Would you recommend Insurance Emporium to your family and friends? Whether good or bad, write an in-depth Insurance Emporium pet insurance review today.

The Insurance Emporium Pet Insurance reviews (5994)

Review of the The Insurance Emporium, Pet Insurance:

Easy claim forms

We had to claim for our dog this year. Easy claim forms and quick responses. Reviewed on: 20th August 2024

Customer oriented

The switch to this insurance when my pet's cover ran out was very smooth, their website is user friendly and they are easy to contact if you have queries. Reviewed on: 2nd September 2024

Excellent support & customer care when needed

My dog Bella has had to have two cruciate ligament opperations and a heart ultrasound this year. The Insurance Emporium supported me throughout all of the treatments with excellent customer service & financial payment. This made this stressful time so much more bearable. thank you Emporium! Reviewed on: 31st August 2024

Good but lots of exclusions

Took a while to hear back and there were lots f 'exclusions' and limits on our policy Reviewed on: 30th August 2024

Fabulous service and price, every year

Fabulous service and price, every year Reviewed on: 30th August 2024

Excellent service easy to talk to very helpful

Excellent service easy to talk to very helpful Reviewed on: 28th August 2024

Excellent Service

The Insurance Emporium have been excellent is processing a claim made for my horse recently! Very fast and easy service to use and great value for money! I would highly recommend Reviewed on: 28th August 2024

My dog has cancer and you have been so helpful!

My dog has had broken teeth this year and now also has a diagnosis of cancer. I can't tell you how kind and helpful everyone I have spoken to at the Insurance Emporium has been. So kind and friendly, giving me exactly the information i needed but with warmth and good wishes. The cost of the insurance is so reasonable rated against the payments back and the service. Thank you! Reviewed on: 27th August 2024

A great insurance provider

The team has always been very helpful. They dealt with our case very sensitively. Unfortunately our cat of 16 years passed this year but before his passing a number of surgeries, investigations needed to be done. It was a very stressful time for our family but they were there and helped us through the process. Most items were covered anything which wasn’t was clearly stated in our policy. We know we did everything in Rocky’s case and The Insurance Emporium helped to make that possible. I’m grateful for the great customer service and smooth process of the claims service. Reviewed on: 27th August 2024

Great value pet insurance

Competitive quote for our pet insurance easy to navigate website and clear explanation of the options for cover Reviewed on: 26th August 2024

Very easy to navigate website.

Very easy to navigate website. Each step simple to understand. Reviewed on: 26th August 2024

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