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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Simple and straight forward

Such a straight forward and simple process from beginning to end. Extremely customer friendly. Reviewed on: 3rd August 2020

Good cover

Good cover and contacted me straight away with a problem with my policy and rectified over the phone. Reviewed on: 3rd August 2020

Very happy

Always good service and value for money Reviewed on: 3rd August 2020

Great customer service

Great customer service, super friendly and super helpful! Reviewed on: 3rd August 2020

Prompt service

Insurance Emporium had provided the best pet insurances for my two pets and whether its a claim, missed payment issue or just a general inquiry their service had been prompt and accurate and I have never had a single worry. Reviewed on: 3rd August 2020

Quick payments. Great customer service staff.

Changed to insurance emporium after a bad experience with my previous insurer. They have been amazing from putting in a claim to paying out. You are kept informed every step of the way. If I have ever had to call with a query who ever I have spoken to has been charming, would recommend them and have done. Reviewed on: 3rd August 2020

Hassle free

Completely Hassle free and very helpful. Reviewed on: 2nd August 2020

Great pet insurance company & very customer focused

Our pet cat Oscar has insurance with the insurance emporium & we are safe in the knowledge that should we ever have an occasion whereby our beloved pet takes ill we are fully covered. Great company & I would highly recommend to anyone with a pet. Reviewed on: 2nd August 2020

Good service and efficient

I've used The Insurance Emporium for my pet cat for a few years now and not had any trouble, and when I've used their customer service they've been able to get things sorted quickly. Reviewed on: 2nd August 2020

Always had good, helpful service.

It's hard to find a company that will insure older pets. I have had several dealings with Insurance Emporium and have found them very helpful and understanding of the customer needs. Reviewed on: 2nd August 2020

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