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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

There when we most needed them

I cannot say how grateful I have been to The Insurance Emporium and how they dealt with our claim for our dog Bella's ruptured cruciate, from the first call until the claim was settled they kept me informed throughout. I would definitely recommend them to anyone. Reviewed on: 1st August 2020

Really impressed

Really impressed and I hope to use them for as long as possible! I recommend them to everyone. Dealt with a claim recently and can’t fault them. Professional and efficient. Reviewed on: 1st August 2020

I can't complain

I can't complain about price of monthly rate, however about claiming I can't say more because I never did it yet. Reviewed on: 1st August 2020

Best horse insurance!

I found Insurance Emporium to be easy communicators with a simple website, enabling specific areas of cover to be selected, fairly priced premiums and excellent to deal with in the unfortunate event of a claim. Nothing but praise for their horse insurance! Reviewed on: 1st August 2020

Confidence in the insurance company is paramount

We are new to The insurance Emporium for our horse and thankfully have not needed to claim but with reviews, online Q&A x ease of joining we have complete confidence in our choice of insurers. Reviewed on: 1st August 2020

Absolutely flawless experience claiming

Chose insurance emporium based on the reviews to insure my new puppy. When he got himself into trouble and we needed to claim, insurance emporium made it as easy as possible, and so quick. A lovely call and a few days later and we were reimbursed. Really exemplary service for what can be a really difficult and painful experience. Reviewed on: 1st August 2020

Excellent

I’ve always had an excellent service from these insurance providers Reviewed on: 1st August 2020

Excellent cover and value for money

This company has amazing cover for my animals, it also at a really good price. They pay their bills quickly and with little effort on my part. Love them. Reviewed on: 1st August 2020

Quick and easy

Website is super easy to use for purchasing horse insurance and what makes it even better is you can choose what you want to add to the basic policy. Cheapest provider I’ve ever found and yet still the customer service is top quality and they always pay out. Just brilliant. Reviewed on: 1st August 2020

Excellent service

My recent claim for my Springer Spaniel was hassle free. The money was received relatively quickly after the vet submitted the form. Unfortunately we had to submit a second claim for the same incident. Thankfully this was quickly dealt with. Reviewed on: 1st August 2020

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