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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent service with understanding and helpful staff

When I received my renewals which had increased along with most insurers I did check the premium and arrived at a different quote with the Insurance Emporium so I rang to query this. After a lot of investigation we arrived at the difference with a full explanation and nothing was too much trouble.. I also had a claim a couple of years ago and again they were excellent Reviewed on: 1st August 2020

Brilliant pet insurance

Love the price and peace of mind that my Cavelier King Charles is covered. Simple to use, easy to understand and lovely helpful staff. Simply the best. Reviewed on: 1st August 2020

Cat Insurance

Reasonable premium and fast claim resolution and payment Reviewed on: 1st August 2020

Good cover & value for money

Originally with another provider but have found that through the Insurance Emporium I can have a very similar cover at more than 50 % less premium. Great saving made still with peace of mind. Reviewed on: 1st August 2020

Excellent service and advice

I have recently insured 2 cats with the Insurance Emporium - the online form was simple to use and easy to complete. I had a query so I rang for advice and was dealt with quickly and in a friendly manner. Very pleased with the service Reviewed on: 1st August 2020

Older dog insurance

After adopting a little dog... 13 years old from Holly hedge animal sanctuary in July I was so pleased to find the insurance policy for this company online. Great cover. Reasonable price. Easy to set up. Will recommend the Insurance Emporium to all my pet owning friends from now on. Thank you for your great service. Reviewed on: 1st August 2020

GOOD COVER

Good cover for best price. Also, lowered my premiums this year. Simple to renew and all online. Reviewed on: 1st August 2020

Horse insurance

Have all of my horses insured and find the staff very helpful and professional Reviewed on: 1st August 2020

No hassle cover

We've only ever had to make a claim once on pet insurance and when we did the service we received from The Insurance Emporium was absolutely brilliant, highly recommended. Reviewed on: 1st August 2020

Fantastic company

These guys are fantastic all round. Great customer service, loads of different packages to choose from, quick and easy to use. Claiming on policy runs smoothly. I have all pets covered with them. Reviewed on: 1st August 2020

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