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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Best pet insurance I have ever had

Very easy to communicate with them and very quick to pay you in case you claim for your pet. I recommend them 100%. Reviewed on: 31st July 2020

Great customer service

Helpful, easy service provided by professional and knowledgeable staff. Thank you Reviewed on: 31st July 2020

Have recommended and will do again

Easy to set up, competitive in the marketplace and no issues at all since joining. What more could you ask for? Reviewed on: 31st July 2020

Excellent customer service

Alway quick to respond on emails and very helpful to answer any queries and up date my polices as required. Never had an issue. Reviewed on: 31st July 2020

Very helpful

When our young dog died suddenly, Pet Emporium dealt directly with the vets saving us additional stress when we were beyond heartbroken. We would highly recommend them and I have done within the animal rehoming group that I work with Reviewed on: 31st July 2020

Cost effective

Thankfully I haven’t had to make a claim but they seem very well priced Reviewed on: 31st July 2020

Easy to claim

When I had to claim for my dog it was relatively straightforward and quick. Reviewed on: 31st July 2020

Great insurance

We have had our horses insured through insurance emporium for several years and we have never had any issues, always paid in a timely manner, never questioned any claims! Brilliant Reviewed on: 31st July 2020

Happy pet owner

Very easy and economic website based insurance policies Reviewed on: 31st July 2020

Extremely helpful

When my elderly cat recently became unwell my enquiries were dealt with sympathetically and quickly. Would not hesitate to recommend them Reviewed on: 31st July 2020

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