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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
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Nick
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Excellent customer support

5
Having only started the insurance this year for my new horse they were extremely helpful when working out which cover i would need. Sadly then had to claim due to my horse experiencing stomach ulcers & again the claims team were extremely helpful & efficient. Wouldnt hesitate to recommend them. Reviewed on: 31st July 2020
Laura Holmes's avatar
Laura Holmes

Easy to set up

5
Great service have had my pets insured for a few years with them. Reviewed on: 31st July 2020
Ruth kane's avatar
Ruth kane

The best Company

5
Very trust company with many years expirence. Reviewed on: 31st July 2020
Nataalia's avatar
Nataalia

Excellent value for money. Excellent service and genuine care!

5
Such a great experience for my second cat Kitty who I have adopted from a family member. My old cat Toby is insured with another provider who charge us great amounts. At Insurance Emporium, I was able to afford the Gold service and pay for the annual fee up front rather than pay monthly! superb value for money and a pleasure to deal with! Thank you and congratulations! Reviewed on: 31st July 2020
Christine Henney's avatar
Christine Henney

Prompt payment for claim

5
I had to claim a month into the policy when our rescue cat was attacked by the neighbour’s cat resulting in an abscess. Simple process of completing the form and prompt payment. Reviewed on: 31st July 2020
Penny Halls's avatar
Penny Halls

Great service

5
They are very helpful and quick with responding. Definitely recommend. Great service for a great price Reviewed on: 31st July 2020
Avril Jenkins's avatar
Avril Jenkins

Horse insurance

5
easy to set up, excellent coverage for a very reasonable price and very helpful staff. Highly recommend. Reviewed on: 31st July 2020
Milli Stenning's avatar
Milli Stenning

Excellent service

5
I found the it was quick and easy to talk to someone on the phone at Insurance Emporium. They were friendly and very helpful. Reviewed on: 31st July 2020
jane emerson's avatar
jane emerson

Very Easy and easy to use

5
very pleased with the level of cover and the ease in understanding what level of cover we wanted and needed Reviewed on: 31st July 2020
ElsieCT's avatar
ElsieCT

Thorough and reasonable provider with good customer service.

5
Having used a number of other pet insurance providers over the years, The Insurance Emporium really is the very best in many ways and I hope to continue with them for many years to come. Reviewed on: 31st July 2020
SuperBen's avatar
SuperBen

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