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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Thorough and reasonable provider with good customer service.

Having used a number of other pet insurance providers over the years, The Insurance Emporium really is the very best in many ways and I hope to continue with them for many years to come. Reviewed on: 31st July 2020

Great value

Great value insurance. Highly recommend. Reviewed on: 31st July 2020

Simply great service

Reliable, friendly service. Easily contactable, great policies, really amiable staff. I am so happy I chose The Insurance Emporium, I feel so secure in the knowledge my precious pooch is covered for any eventuality. Thanks all. Reviewed on: 31st July 2020

Competitive premiums for peace of mind

My bulldog Hazel has hip dysplasia and the insurance emporium gives me adequate cover for peace of mind Reviewed on: 31st July 2020

Very efficient and professional service

The claim process was very well handled, was hassle free and settled speedily Reviewed on: 31st July 2020

Discount For Sticking

I have no idea what this company are like for paying out claims so I can't judge that. However, my insurance is due for renewal this month and received a loyalty discount which is brilliant as most insurers like to put their price up alot each year. Considering my dogs are 7 and 8 years old I think thats pretty good. I wont be shopping around to find a different pet cover. Reviewed on: 31st July 2020

Excellent customer service

No problems cover excellent and reasonably priced all my policies in one place Reviewed on: 31st July 2020

Excellent service

When I needed to make a claim, they were easy to deal with and very professional. Reviewed on: 31st July 2020

Easy!

Very easy to deal with. When it was time to renew they gave me plenty of notice. Reviewed on: 31st July 2020

Reggie

After our dog was very ill last Christmas we had no problems with our claim from start to finish, I would and I have recommended this company to many of my friends Reviewed on: 31st July 2020

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