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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great Customer Service

I would definitely recommend to family and friends. Very good prices, I have two dogs insured. Fantastic Customer Service. Thanks Insurance Emporium! Reviewed on: 31st July 2020

The best

Absolutely first class service would recommend for sure Reviewed on: 31st July 2020

Super quick online service

The online application was super easy, allowing me to select elements of the policy that were most suited to my needs. Love the onlinr portal allowing fast and easy access to policy documents. Reviewed on: 31st July 2020

Good work

Not much too say really just keep up with your good work Reviewed on: 31st July 2020

Top notch customer service

Quick and simple to set up. Courteous and timely customer care. Reviewed on: 30th July 2020

Phenomenal insurance

From start to finish, the process was extremely easy even for a technical phobic adult. The customer service team were available to assist through out good job as I needed help Reviewed on: 30th July 2020

Best pet insurance provider

I already recommended you to my horse friends. You provide variety of options and in horse world it's very important also good prices :) Reviewed on: 30th July 2020

Excellent quality company

For the first time I have stayed with the same company for the 2nd year due to the excellent service, policy plan, and customer service. Well!! Reviewed on: 30th July 2020

So well handled

The relief when your horse is very poorly and the insurance company deal directly with the vets takes off the strain. They are amazing. Absolutely nothing to worry about, This allows you to concentrate on your horse getting the best treatment and getting well again. Twice now I’ve needed help and nothing is ever too much trouble. Reviewed on: 30th July 2020

Cheap reliable insurance

Good reliable cheap insurance company, however the process of having to claim was quite confusing and lengthy. Reviewed on: 30th July 2020

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