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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Easy and straight forward

Easy to set up, staff lovely to deal with and claim wasn't any hassle. No complaints Reviewed on: 30th July 2020

Excellent value for money

I’ve saved over £300 by changing to pets emporium. Excellent service and peace of mind as everything is covered. Reviewed on: 30th July 2020

Highly recommend

Have been great when needing to claim and always helpful over the phone Reviewed on: 30th July 2020

No brainer

No hassle, no need to haggle, no huge jump in price after the first uear, 1st class communication. Give them a try you will be suprised. Reviewed on: 30th July 2020

I am very happy with your service you provide

very helpfull team Very reasonable price for insurance What else can I ask I see as a perfect service you have provided for me and I'm sure all other customers of yours get the good service you have given me Reviewed on: 30th July 2020

Excellent

My dog was diagnosed with a tumour, they payed out very quickly and with no hassle. Also both times I’ve renewed with them, they save me a bit even a couple of pounds. Reviewed on: 30th July 2020

Fast response to claims

I would of struggled without this insurance, good price , fast payments Reviewed on: 30th July 2020

Doesnt rip you off on renewal costs

It’ was refreshing that the price wasn’t hiked up the 2nd year running when I’d normally switch insurance providers. Reviewed on: 30th July 2020

great company

great company, great customer service Reviewed on: 30th July 2020

Exceptional service at really fair and competitive price.

I insure my wife's horse and two of my children's ponies with the Insurance Emporium. In early May one of the ponies needed major colic surgery and The Insurance Emporium were sympathetic and caring and at a time of great stress took all of the financial worry away from us and settled a substantial claim without any fuss or hassle. It is very true that an insurance company is only tested when you have to claim and I can honestly say that The insurance Emporium passed with flying colours. I have and will recommend them to friends and family. Reviewed on: 30th July 2020

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