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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Exceptional service at really fair and competitive price.

I insure my wife's horse and two of my children's ponies with the Insurance Emporium. In early May one of the ponies needed major colic surgery and The Insurance Emporium were sympathetic and caring and at a time of great stress took all of the financial worry away from us and settled a substantial claim without any fuss or hassle. It is very true that an insurance company is only tested when you have to claim and I can honestly say that The insurance Emporium passed with flying colours. I have and will recommend them to friends and family. Reviewed on: 30th July 2020

Quick response

Every time we need to claim the response is quick and informative right to when the money gets to our account. Thanks to them our little lady can live a normal life Reviewed on: 30th July 2020

Excellent service

I can not fault the service I receive Reviewed on: 30th July 2020

Easy to use and suits my needs

Very simple to take out a policy and competitively priced. Reviewed on: 30th July 2020

A lot of cover for very little money.

I had been looking around for an affordable pet insurer and a lot of companies were a bit dearer for not as much cover. But the insurance Emporium gave a lot of cover for very little money per month. I only wished you would be able to insure my tortoise too. Reviewed on: 30th July 2020

Quick and easy

When we needed to claim for our dog. It took seconds to download the form and it was super easy and we got the money we needed to help our dog out! Reviewed on: 30th July 2020

Fantastic Cover

It was so simple to set up and fantastic service covered 3 horses with them Reviewed on: 30th July 2020

Good settlement time

Payment straight to the vets. Just wish I had got more cover for my dog. Friendly & helpful staff. What more could we ask for. Reviewed on: 30th July 2020

Highly reccommend

Hassle free claim and excellent, informed customer service staff. When your main concern is the well-being and care of your animal, the last thing you need is to worry about the paperwork. Reviewed on: 30th July 2020

I have used them for both pets horse and dog and never had any problems with claiming

Always do compare the market and they always win Reviewed on: 30th July 2020

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