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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Quick response

5
Every time we need to claim the response is quick and informative right to when the money gets to our account. Thanks to them our little lady can live a normal life Reviewed on: 30th July 2020
Deborah Pearson's avatar
Deborah Pearson

Excellent service

5
I can not fault the service I receive Reviewed on: 30th July 2020
Heather Evans's avatar
Heather Evans

Easy to use and suits my needs

5
Very simple to take out a policy and competitively priced. Reviewed on: 30th July 2020
Lea's avatar
Lea

A lot of cover for very little money.

5
I had been looking around for an affordable pet insurer and a lot of companies were a bit dearer for not as much cover. But the insurance Emporium gave a lot of cover for very little money per month. I only wished you would be able to insure my tortoise too. Reviewed on: 30th July 2020
Kate steer's avatar
Kate steer

Quick and easy

5
When we needed to claim for our dog. It took seconds to download the form and it was super easy and we got the money we needed to help our dog out! Reviewed on: 30th July 2020
Megen Alsop's avatar
Megen Alsop

Fantastic Cover

5
It was so simple to set up and fantastic service covered 3 horses with them Reviewed on: 30th July 2020
Jayne Sims's avatar
Jayne Sims

Good settlement time

5
Payment straight to the vets. Just wish I had got more cover for my dog. Friendly & helpful staff. What more could we ask for. Reviewed on: 30th July 2020
Simon Potts 's avatar
Simon Potts

Highly reccommend

5
Hassle free claim and excellent, informed customer service staff. When your main concern is the well-being and care of your animal, the last thing you need is to worry about the paperwork. Reviewed on: 30th July 2020
Brenda Johnston's avatar
Brenda Johnston

I have used them for both pets horse and dog and never had any problems with claiming

5
Always do compare the market and they always win Reviewed on: 30th July 2020
Virginia Pooley's avatar
Virginia Pooley

Excellent service

5
Really good experience when I had to make a claim. Sorted very quickly and easily. Reviewed on: 30th July 2020
Sam Greenstreet 's avatar
Sam Greenstreet

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