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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Good experience - room for improvement

Quick and easy payments received after claims. Money sent straight to vet. Only bad point is I would like to see some standard parts of policies as options, like Kennel boarding, travel costs, hospitalisation, etc, as some of us don't need this as we have families who would look after our pets. This would help keep montly costs down send make policies a bit more affordable. Reviewed on: 30th July 2020

Great pet insurance

I switched from another pet insurance as they almost doubled the premium. Very happy with The Emporium rates. Reviewed on: 30th July 2020

Efficiency when it is really needed

We were recommended pet emporium By a friend and when Charlie had problems with his leg I was a little worried as it was only our first year with the company. But I had no need they were excellent responded quickly and took care of everything and Charlie is a much happier dog. Thankyou emporium Reviewed on: 30th July 2020

Reliable

Superb reaction to a claim that I put in. Speedy,efficient and great customer service. Reviewed on: 30th July 2020

Simple and straight forward

Emporium has been a delight to insure my dogs with. They are clear and concise on all their guidance to policy differences and I love the booklet presentation of each dog's policy. Reviewed on: 30th July 2020

Excellent service

Sold me what I wanted. Very knowledgable operative Reviewed on: 30th July 2020

Great service prompt and polite

After making a claim for my dog, we were kept informed every step of the way and refunded promptly each time we put in a claim without delay or fuss. New yearly premium was not over inflated, very fair company. Would completely recommend Reviewed on: 30th July 2020

Fab company

So so helpful !! Fab prices !! Wouldn’t go anywhere else Reviewed on: 30th July 2020

Great customer service

I always get quick feedback when I email to customer service . Reviewed on: 30th July 2020

Easy and Efficient

Managed to change my pet policy with the minimum of fuss and the customer service was relatively quick (compared to waiting on hold for hours with many other companies at the moment) and very efficient. Reviewed on: 30th July 2020

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