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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Efficiency when it is really needed

We were recommended pet emporium By a friend and when Charlie had problems with his leg I was a little worried as it was only our first year with the company. But I had no need they were excellent responded quickly and took care of everything and Charlie is a much happier dog. Thankyou emporium Reviewed on: 30th July 2020

Reliable

Superb reaction to a claim that I put in. Speedy,efficient and great customer service. Reviewed on: 30th July 2020

Simple and straight forward

Emporium has been a delight to insure my dogs with. They are clear and concise on all their guidance to policy differences and I love the booklet presentation of each dog's policy. Reviewed on: 30th July 2020

Excellent service

Sold me what I wanted. Very knowledgable operative Reviewed on: 30th July 2020

Great service prompt and polite

After making a claim for my dog, we were kept informed every step of the way and refunded promptly each time we put in a claim without delay or fuss. New yearly premium was not over inflated, very fair company. Would completely recommend Reviewed on: 30th July 2020

Fab company

So so helpful !! Fab prices !! Wouldn’t go anywhere else Reviewed on: 30th July 2020

Great customer service

I always get quick feedback when I email to customer service . Reviewed on: 30th July 2020

Easy and Efficient

Managed to change my pet policy with the minimum of fuss and the customer service was relatively quick (compared to waiting on hold for hours with many other companies at the moment) and very efficient. Reviewed on: 30th July 2020

Helpful and caring

When you need to use Pet insurance it’s usually a worrisome time, these guys understand you may not be quite on point and make it so easy with a caring attitude, it’s not something you can buy it’s the extra mile. Reviewed on: 30th July 2020

excellent service prompt no quibble payment on claims

long winded skin condition in our puppy resulting in multiple claims paid promptly - excellent service Reviewed on: 30th July 2020

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