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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Fast efficient service

I was impressed with the speed our claim was paid, this made looking after our poorly dog less stressful not having to worry about the financial pressure . After making claims expected a hike in our premiums this wasn’t the case and still remained an affordable option. I would recommend your insurance to anyone. Thank you Reviewed on: 30th July 2020

Simple but perfect

Great customer service, very thorough and gave me complete peace of mind my horse is covered for every eventuality Reviewed on: 30th July 2020

Fast friendly and furry!

Amazing turn around with claims which made my life so much easier not having to go without the money for too long! Reviewed on: 30th July 2020

Outstanding pet insurance

We have held various insurances for various pets Insurance Emporium is THE one we now recommend its amazing, rapid payment. Great customer service and good pricing. Reviewed on: 30th July 2020

Great service.

Very competitive prices. Easy to make a claim and no hassle or delay in paying claims. Lovely customer service staff. Reviewed on: 30th July 2020

Great service & excellent value

Provided a good insurance policy for our cat. Very helpful when she became ill talked me through the process on treatment &how to submit a claim on the policy. Just what we needed when feeling anxious and under stress caring for a sick pet. Reviewed on: 30th July 2020

Super Service

Both my dogs (brothers) developed cancer at same time. They needed extensive investigations and treatment. Insurance Emporium were excellent, paid the claims promptly and were very sympathetic to my situation. Would not hesitate to recommend. Reviewed on: 30th July 2020

Hassle free & empathic service

My mare had to have surgery & all bills were paid to the limit of my insurance within a week of submitting. When I lost my mare some months later, again it was very easy & all communications were very kind. Reviewed on: 30th July 2020

Good service and Easy to set up

Easy to set up Pet Insurance. Haven't had to claim yet but if I do I hope that the customer service will be great. Reviewed on: 30th July 2020

empathy when dealing with a tragedy

We tragically lost our 7 year old lab to a brain tumour. She needed numerous tests costing thousands of pound. Through the whole process from the initial vet visit, through the specialist tests and finally our labs sad demise The Insurance Emporium helped us all the way. Reviewed on: 30th July 2020

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