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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Absolutely Brilliant

We have our rescue Shih Tzu, Mabel insured with Insurance Emporium. As she was a rescue we did not have knowledge of her medical history but as she was an ex-Puppy farm breeder, we suspect she wasn’t loved or cared for. Mabel has has 2 expensive operations, to be fair we were dreading the renewal premium as we (wrongly) assumed that the premiums would increase a lot as we made 2 claims. However, they didn’t, i was so surprised that I did question it but they explained how they were different demo other insurance companies. So whatever their criteria is works for us. Keep up the good work. Reviewed on: 30th July 2020

Pet Insurance

Very good insurance with achievable price Reviewed on: 30th July 2020

Reasonable

Seemed like the best cover what was within my budget .amongst all the others that was available Reviewed on: 30th July 2020

Great prompt payout

Great in general . Only snag was insurance on renewal was priced higher that starting a new policy for the same dog! Reviewed on: 30th July 2020

Amazing

Super helpful and friendly staff, answered all questions quickly and knowledgeable. Reviewed on: 30th July 2020

Excellent

This is the best pet insurance company that I have had dealings with. I would recommend to any pet lover for their caring & understanding when you need to contact them. 100% excellence. Reviewed on: 30th July 2020

Never had any issues

I have a problematic young Sphynx boy and claim payout has always been easy, fast and straight-forward without any hassle. Makes it so much easier when I don't have to worry about insurance! Reviewed on: 30th July 2020

Great friendly service

The thing I love about insurance emporium is you never get any problems with them and they leave you to it. Prices are very cheap and you get a lot of deals, we have two dogue de Bordeaux’s insured with them and as you can imagine they are giant breads so insurance can be very pricey but Insurance Emporium have helped us out with very competitive pricing and don’t up the prices too much when it comes to renewal. Would highly recommend. Reviewed on: 30th July 2020

Peace of Mind with easy to understand TCS and Cs, given with TLC!

I haven't had the need to claim on any policy with the Insurance emporium, which is no bad thing. However, should the unfortunate need arise I know I am covered, exactly what to do next and how to speak to someone. Other companies I have used had such complex terms and conditions with hidden excess extras it always felt like a minefield and I dreaded the day I would need to use them. Eveything is laid out nice and simply with the Insurance Emporium, I don't get bombarded by calls or messages either, so far a very different experience, in a good way! Reviewed on: 30th July 2020

Hassle free

always paid with no hassle, reasonable prices too. Reviewed on: 30th July 2020

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