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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Hassle free

always paid with no hassle, reasonable prices too. Reviewed on: 30th July 2020

Brilliant Cover for my pets, total peace of mind for unexpected Vet Bills

I cant recommend Insurance Emporium enough for pet insurance. After spending £1000 in one month on one of my senior cats I decided to take out pet insurance. With 10 cats my vet bills can and do come often and usually unexpectedly. Insurance Emporium have covered every claim i have made for them which has really helped me out. I will never cancel the insurance as it gives me incredible peace of mind knowing that should anything come up they will help out. Premiums are very reasonable and tproved invaluable to me. Thank you Insurance Emporium for helping me look after my 10 wonderful furbabies and keeping them happy and healthy :) very satisfied customer! Reviewed on: 30th July 2020

Quick and easy to arrange great pet cover.

Originally set up on line, but needd to speak to an advisor on renewal. They were polite, friendly and helpful, Reviewed on: 30th July 2020

Reliable

We have 2 Yorkshire Terriers and Insurance Emporium have never let us down with either of them. Premiums are low and payouts are quick. Reviewed on: 30th July 2020

Great policy

Good price, list your own requirements and choose cover. Simple! Reviewed on: 30th July 2020

Excellent prices

I first joined because of the price of the product I purchased. When it comes to renewal I normally change providers because the renewal is so high. Not so with this company, therefore this will be my 3rd year with them. Luckily I have not had to claim on my policy. Reviewed on: 30th July 2020

straight forward

hassle free pet insurance no complicated forms would recommend A++++ Reviewed on: 30th July 2020

Efficient and a pleasure to deal with!

When I needed to adjust our policy it was no trouble at all. I got through easily on the phone and the change was handled there and then. The advisor was great. The insurance price was also one of the best around. Very pleased, have already recommend to friends! Reviewed on: 30th July 2020

Horse claim

I have unfortunately had to claim a few time’s over the years for horse vet bills. The insurance emporium have always been superb in processing my claims efficiently and are always on hand to offer help with any questions I have had. I would definitely recommend anyone to take out a policy. Reviewed on: 30th July 2020

Great customer service is what keeps me coming back

The Insurance Emporium offer an excellent product but the most important part of any company is how you treat your customers. Luckily, I’ve only needed to contact them on a couple of occasions but the customer service has always been excellent and I’ve never felt like just a number. Reviewed on: 30th July 2020

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