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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Trouble Free

I found setting up my Policy easy with no issues. I did this on line and was straight forward. Reviewed on: 30th July 2020

Great Service

It was so easy to swap to this provider and they were so fast with their email correspondence and updates to my pet insurance. Even though my dog is 14, they still offered a competitive price. Kind regards Steven Martin Reviewed on: 30th July 2020

Best company.

Easy to access on the website. All phone calls answered quickly and questions addressed with understanding. Flexible package and easy to understand. Do everything they say they will on first asking. Having used other companies in the past I will only use them now. Reviewed on: 30th July 2020

Great customer service and cover

Always accessible and user friendly Reviewed on: 30th July 2020

Very happy

Got a quote for my two dogs and it was a great price so went ahead and brought the policy . It was easy to understand the website . Reviewed on: 30th July 2020

Very good at competitive price

Very good at competitive price, I also have other products with this insurer Reviewed on: 30th July 2020

Brilliant company

5 star company, helpful staff and instant claim advice Reviewed on: 30th July 2020

No questions when you put a claim in

I had claim for my cat’s treatment and within in 2 weeks of receiving the paperwork they paid without any hassle. They were very friendly to deal with and always found a way to help. Reviewed on: 30th July 2020

Excellent insurance, extremely helpful staff

Comprehensive cover, anytime we’ve ever had to make a claim - it was paid out quickly with no fussing around. Best pet insurance we I’ve ever had Reviewed on: 30th July 2020

Brilliant value for money

Great customer service when our pet was ill Reviewed on: 30th July 2020

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