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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Brilliant value for money

Great customer service when our pet was ill Reviewed on: 30th July 2020

Pet insurance that puts the customer,both pet and owner first!

This pet insurance is inclusive and takes into consideration the needs of our very important cat Carlito. We have peace of mind knowing that Carlito and his needs are covered if required. I would highly recommend The Insurance Emporium for competitive pricing and an individual plan which recognises how important our cat is. The IE do not just see him as a cat but an integral part of our family. Reviewed on: 30th July 2020

Easy to use

Have both my horses insured and have claimed once with ease. Great online access too. Reviewed on: 30th July 2020

Excellent insurance company

Affordable insurance with all the things you need to cover your pet Reviewed on: 30th July 2020

Simple and easy to use.

Great insurance always recommend to everyone! Reviewed on: 30th July 2020

Great easy no fuss service

Excellent service. Excellent service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request!!! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business. Reviewed on: 30th July 2020

Great Service

Every time I have rung up with a query or question it has been answered and the person on the phone is always very helpful! Reviewed on: 30th July 2020

Value for money

I have 3 cats and 2 dogs insured and achieved a significant saving. Easy to get through to on the phone, good customer service Reviewed on: 30th July 2020

An excellent insurance company

A fabulous way of insuring your horse as you can choose what you do and don’t need to cover and the cost. It is an easy to follow website and communication is quick and efficient. An excellent company I would definitely recommend Reviewed on: 30th July 2020

I would definitely recamend 100%

I have been with a few insurance company's over the years of haveing my horses I came across horse emporium while looking for the best company to choose from Reading about them reading reviews where possible and they came out by far the best for my boys insurance as I have had him 15 years I want a company that is going to look after both of our needs and I found one. Reviewed on: 30th July 2020

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