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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

So easy and good value

So easy to take out a policy. And the cost is barely anything per month so you hardly notice the additional costs Reviewed on: 30th July 2020

Lovely

Excellent customer service Lovely friendly staff. Excellent incurance I love it Reviewed on: 30th July 2020

Fantastic service

Insured with this company after a friend recommended. Currently having a claim go through and had no problems at all. Reviewed on: 30th July 2020

Fantastic company

I have never had a problem getting though to a friendly member of the team , vet bills paid no problems at all 5 star service and competitive prices used them now for 4 years and recommend to all my friends and work costumers because I couldn’t fault them when my dogs needed treatment Reviewed on: 30th July 2020

Great cover, affordable, a real person will promptly pick up the phone!

I'm quite new to The Insurance Emporium , as my pet was a kitten recently , so havent had to claim yet. However, I did ring up once or twice to update her details being vaccinated, spayed and chipped, and they answered the phone promptly and were polite. I know there are resources available for health care advice for my cat also. Feel confident that The Insurance Emporium will be supportive of any requests I may need to make. Others reviews of their help is very positive too. Reviewed on: 30th July 2020

Okay so far.

All good so far, thanks. keep up the good work. Reviewed on: 30th July 2020

Reasonable price, good cover

I shopped around for insurance, looking at price and cover. This was hands down the best cover for my new puppy. Reviewed on: 30th July 2020

Well pleased

Only when you need to make a claim do u know you made the right decision and I did Reviewed on: 30th July 2020

Awesome

Great competitive prices and helpful staff Reviewed on: 30th July 2020

Excellent service

Friendly helpful staff who go the extra mile Reviewed on: 30th July 2020

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