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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Best company.

Easy to access on the website. All phone calls answered quickly and questions addressed with understanding. Flexible package and easy to understand. Do everything they say they will on first asking. Having used other companies in the past I will only use them now. Reviewed on: 30th July 2020

Great customer service and cover

Always accessible and user friendly Reviewed on: 30th July 2020

Very happy

Got a quote for my two dogs and it was a great price so went ahead and brought the policy . It was easy to understand the website . Reviewed on: 30th July 2020

Very good at competitive price

Very good at competitive price, I also have other products with this insurer Reviewed on: 30th July 2020

Brilliant company

5 star company, helpful staff and instant claim advice Reviewed on: 30th July 2020

No questions when you put a claim in

I had claim for my cat’s treatment and within in 2 weeks of receiving the paperwork they paid without any hassle. They were very friendly to deal with and always found a way to help. Reviewed on: 30th July 2020

Excellent insurance, extremely helpful staff

Comprehensive cover, anytime we’ve ever had to make a claim - it was paid out quickly with no fussing around. Best pet insurance we I’ve ever had Reviewed on: 30th July 2020

Brilliant value for money

Great customer service when our pet was ill Reviewed on: 30th July 2020

Pet insurance that puts the customer,both pet and owner first!

This pet insurance is inclusive and takes into consideration the needs of our very important cat Carlito. We have peace of mind knowing that Carlito and his needs are covered if required. I would highly recommend The Insurance Emporium for competitive pricing and an individual plan which recognises how important our cat is. The IE do not just see him as a cat but an integral part of our family. Reviewed on: 30th July 2020

Easy to use

Have both my horses insured and have claimed once with ease. Great online access too. Reviewed on: 30th July 2020

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