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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.79 (5994 reviews)

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4.79

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Trouble free insurance

We have had to claim a couple of times for our dog who has had some major problems with her spine. Insurance emporium dealt with our claim without issue. It has been such a relief to have the insurance sorted when going through a stressful time with our hairy baby. Reviewed on: 30th July 2020

Good value and easy to deal with

My first year with them but absolutely no problems and very good value Reviewed on: 30th July 2020

Great company

My puppy had an issue when only three months old. My claim was dealt with promptly and professionally. Could not recommend more highly. Reviewed on: 30th July 2020

Effective, responsive, true animal lovers

My cat fell very ill a few months ago and the emporium was so supportive and helpful towards our claim. Reviewed on: 30th July 2020

Perfect at affordable prices.

As the title says perfect pet cover at an affordable price. Thankfully as of yet I’ve not had to call on Emporiam to make any claims. But I’m very confident that if I did have to it’d be hassle free because they’ve been highly recommended by a big organisation. Reviewed on: 30th July 2020

Great customer service, great policy cover and competitive pricing.

Staff are friendly, helpful and approachable. Understood my needs. Great cover and pricing. Reviewed on: 30th July 2020

Honest insurance

Claims paid and great customer service. Reviewed on: 30th July 2020

Friendly updates

Not had to deal with the insurance emporium personally, however my pet insurance is with them. As I’ve not had to deal with them I could easily forget who my provider is! The friendly updates keep them on my radar which is very useful. Reviewed on: 30th July 2020

Very disappointing

One and only claim. Came up with excuse not to pay Reviewed on: 30th July 2020

Easy to do & good customer service

The process of setting up the insurance was very straightforward, I really like that you can pick and choose what cover you require and that it was all done online. I also found their customer service was extremely helpful when I was swapping from an existing policy to a new one. Highly recommend to all my friends for horse rider & horse insurance Reviewed on: 30th July 2020

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