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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Very disappointing

1
One and only claim. Came up with excuse not to pay Reviewed on: 30th July 2020
Bishop's avatar
Bishop

Easy to do & good customer service

5
The process of setting up the insurance was very straightforward, I really like that you can pick and choose what cover you require and that it was all done online. I also found their customer service was extremely helpful when I was swapping from an existing policy to a new one. Highly recommend to all my friends for horse rider & horse insurance Reviewed on: 30th July 2020
Melissa Purdy-cross's avatar
Melissa Purdy-cross

Efficient and friendly service

5
I had to make a claim for a pet and it was dealt with quickly and sympathetically I couldn't fault them. Reviewed on: 30th July 2020
W 's avatar
W

Very easy and lovely customer service

5
After needing some pet insurance, I heard about Emporium and all the awards and reviews they had which sounded amazing. It was really easy to set up and the customer service was excellent. Reviewed on: 30th July 2020
Hollywood13's avatar
Hollywood13

Ery helpful staff and helped me sort jason insurance out

5
When sorting jason insurance I had nothing but the best people helping me sort out the best one suitable for my jason Reviewed on: 30th July 2020
Norma Charnley's avatar
Norma Charnley

Brilliant

5
Very pleasant good customer service Reviewed on: 30th July 2020
Hilary's avatar
Hilary

Best value insurance

5
After shopping around this was the best cover for my aging cat Reviewed on: 30th July 2020
chris r's avatar
chris r

Very Pleased

5
Great value insurance. Have paid out when required. Overall very pleased Reviewed on: 30th July 2020
Shaun's avatar
Shaun

Wonderful Service

5
My kitty got very sick not long after I switched to The Insurance Emporium (they quote was far cheaper than my renewal with PetPlan), and they were asolute marvellous! Working with the vets to do direct claims, as his treatment was very expensive. They made a very stressful situation much easier. Would highly recommend Reviewed on: 30th July 2020
Tiffany Goodman's avatar
Tiffany Goodman

cheap reliable cover

4
although i have not had to claim i always go for the insurance emporium because they are always excellent value for money Reviewed on: 30th July 2020
Carole 's avatar
Carole

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