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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great policy

Really pleased with the service provided. Have all my animals insured with them. Reviewed on: 30th July 2020

Very satisfied

Sadly I needed medical treatment for my spaniel that involved an operation. I was supported through the claim process and reimbursed quickly. Good customer service, efficient and caring Reviewed on: 30th July 2020

Prompt payout

Courteous friendly service and prompt payments. Also really good customer service. Reviewed on: 30th July 2020

Great Customer Service

I have been with the insurance emporium for over 2 years and although this is not a great length of time, i have experienced no issues when needing call or confirming my cover. I have 2 dogs insured at the highest level. The policy was explained throughly on both counts. I cannot find any fault with the service i have been given so far. Reviewed on: 30th July 2020

Fair and prompt

Fair premiums and prompt settlement of claims. Reviewed on: 30th July 2020

Fantastic service

Quick, honest, so helpful and affordable monthly payments Reviewed on: 30th July 2020

Top

Helpful and honest never had a problem Reviewed on: 30th July 2020

Personal Experience

Extremely easy and quick to contact by phone. Courteous staff and very good value for my dogs. Reviewed on: 30th July 2020

Fab

Fantastic always available and able to get hold of . Helpful and friendly Reviewed on: 30th July 2020

Good cost performance for French bulldog

I found Emporium has best cost performance for my dog’s breed. Reviewed on: 30th July 2020

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