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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Always easy and quick to deal with

Always easy and quick to deal with Reviewed on: 30th July 2024

Very easy to fill in information on forms.

Very easy to fill in information on forms, straight forward and easy to go through the process of getting pet insurance. Will use again when new cat arrives next week. Reviewed on: 30th July 2024

Paid quickly when we put in a claim

Paid quickly when we put in a claim Reviewed on: 30th July 2024

I had no issues making a claim for my cat.

I had no issues making a claim for my cat. The vet filled out the claim form and we received payment shortly after that. I was expecting the price of my renewal to much higher after making a claim but it was a few pounds different. Great service Reviewed on: 30th July 2024

Easy to contact easy to speak to , the insurance emp...

Easy to contact easy to speak to , the insurance emporium kept in contact with me by phone was always polite and helpful and clear and correct.the insurance emporium made payment on insurance in a reasonably good time . Thank you for being there for us. Reviewed on: 30th July 2024

No hassle experience when we had to make a claim.

No hassle experience when we had to make a claim. Reviewed on: 30th July 2024

very good and affordable will definitely recommend...

very good and affordable will definitely recommend to family and friends Reviewed on: 30th July 2024

Value for money so far

Not had to claim yet so don't have an experience yet with customer services and the claims system. Though it does seem value for money at this stage. Reviewed on: 30th July 2024

Easy to set up the insurance and easy to renew.

Easy to set up the insurance and easy to renew. Very quick to process and settle claims. Our first puppy has been insurded since fist getting him at three monghs. Have now just taken a policy for our new puppy both lifetime excellent value for money. Reviewed on: 30th July 2024

Excellent value and they really care

Excellent value and they have been very helpful finding the right policy for my poodle Reviewed on: 30th July 2024

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