Write a review

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5993 reviews)

View other The Insurance Emporium products

4.84

Based on 5,993 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5993)

Email response excellent

I recently emailed to enquire about my policy and the staff were extremely helpful Reviewed on: 30th July 2024

Good Value, Fast Claims Handling, Covers Senior Pets

Have been with the Insurance Emporium for years and even though I have not had to claim on all the policies, the ones I have and do claim on have meant the difference between treating and medicating correctly and making do! Claims have been quickly handled, customer service is approachable. The policy increase each year has been minimal so far, and the co-pay/excess on the each claim is reasonable. This is the only affordable company I have come across and also offers different levels of cover, whilst insuring senior animals. Reviewed on: 30th July 2024

Easy to contact and quick to respond.

Easy to contact and quick to respond. Reviewed on: 30th July 2024

Great value and excellent service

I have had lots of pets over the years. The premiums with The Insurance Emporium are very competitive, and they have always reimbursed my vet bills. I think they are excellent, and I always recommend them in my Facebook groups where pet owners are asking for help on which insurance company to choose. Reviewed on: 30th July 2024

our dog sabre just been diagnosed with arthritis.

our dog sabre just been diagnosed with arthritis, emporium was quick and efficient with dealing with the claim and on going claim for meds. very quick with paying out straight to bank account. been amazing. Reviewed on: 30th July 2024

Very straight forward products, good, clear communic...

Very straight forward products, good, clear communications and great value for money. Reviewed on: 30th July 2024

Multiple pets multiple policies, competitive and exc...

Multiple pets multiple policies, competitive and excellent customer service. Never a days hassle and unfortunately we have used them a lot with our sickly babies. No chance we are ever going elsewhere, customer for life ... Reviewed on: 30th July 2024

Always easy and quick to deal with

Always easy and quick to deal with Reviewed on: 30th July 2024

Very easy to fill in information on forms.

Very easy to fill in information on forms, straight forward and easy to go through the process of getting pet insurance. Will use again when new cat arrives next week. Reviewed on: 30th July 2024

Paid quickly when we put in a claim

Paid quickly when we put in a claim Reviewed on: 30th July 2024

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from Perfect Pet Insurance 4.74 from 1462 reviews
Pet Insurance
from Pet Protect 3.63 from 31 reviews
Pet Insurance
from Muddy Paws (formally VetsMediCover) 4.23 from 11 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.96 from 28 reviews
Caravan Insurance
from The Insurance Emporium 4.91 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub