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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Faith restored in insurance by Mr Benn

5
Most efficient, clear, easy and friendly insurance company ever. Obviously run by legendary Mr Benn. Vet continuously lost paperwork but Mr Benn kept us on task. Paid out claim instantly. Wow! How refreshing. I have already recommended the Emporium. I am now check their other products. Thank you Reviewed on: 30th July 2020
Rena Luton 's avatar
Rena Luton

Claim was dealt with efficiently and promptly..

5
Would highly recommend the Insurance Emporium as the premiums are reasonable and they have dealt with our claim exceptionally well. Reviewed on: 30th July 2020
Dave's avatar
Dave

Quick and efficient

5
Dealt with promptly, no hassle and good communication. Reviewed on: 29th July 2020
JB's avatar
JB

Quick and seamless

5
Claim was processed quickly and efficiently with no quibbles after receiving the information they needed from the vets. It was only the vets I needed to chase. Will be moving my other insurances across at the time of renewal. Reviewed on: 29th July 2020
CLAIREJG's avatar
CLAIREJG

Great service

4
My customer service experience did not start out well, but was turned around and made a very positive experience by somebody named Simon (I think) Watson. I was incredibly satisfied by the care and attention I received and the promptness with which my claim was settled once he was involved. Reviewed on: 29th July 2020
Ann Stanley's avatar
Ann Stanley

Great service

5
Really good service! claim was paid very quickly! Very happy! as long as you read your insurance documents thoroughly so you know exactly what you will be getting if you need to claim you won't be disappointed Very professional service. Reviewed on: 29th July 2020
Wendy Day's avatar
Wendy Day

Straightforward, honest, no-fuss

5
My recent claim was handled transparently and promptly. I felt that I was in the hands of an entirely honest company. Reviewed on: 28th July 2020
Catherine's avatar
Catherine

Very impressed

5
My third time renewing with The insurance Emporium. My dog was due an operation on two tumours on her head which due to covid the vet cancelled and in between the per insurance expired. They were brilliant said if we renewed with them they would honour the claim and I was also pleased with the speed of my claim and also simple process. Already recommended to both my brother and my friends Reviewed on: 28th July 2020
sharon turner's avatar
sharon turner

Prompt no quibble service

5
I'm very happy with the Insurance Emporium. Our cat had an access from a bite which, of course, cost a fortune to get treated. I filled in my part of the form, the vet filled in the rest and that was it. Payment received. Excellent service. Reviewed on: 28th July 2020
Robin M's avatar
Robin M

Quick respond time and claim payments

5
The service was great with quick and easy forms to complete and payment was made very quickly. Im so impressed with this even through the worldwide pandemic Reviewed on: 27th July 2020
Stuart's avatar
Stuart

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