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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Pain free and quick

Simple and straightforward, first claim from any insurance so really glad it was handled so well! Reviewed on: 27th July 2020

Great customer service

Had to claim recently for my dog and their customer service team was so helpful and between them and the vet there was very little for me to do. Couldn't ask for anything more Reviewed on: 27th July 2020

Fast efficient service

With the security of pet insurance we were able to save our puppies life and not worry about the expensive operation he needed to save his life. Reviewed on: 27th July 2020

Helpful and easy to deal with

Although my claim had not been received once I contacted The Insurance Emporium matters got sorted in a reasonable time and I was kept informed of what was going on from the moment I got in touch. Thank you. Reviewed on: 25th July 2020

Excellent and efficient service

A very quick and easy to follow process with no obstacles to settling my claim. Reviewed on: 25th July 2020

Love it

Paid up promptly and very reasonable annual price! Reviewed on: 24th July 2020

Extreamly disappointing experience

Takes too long for claims to be processed and also no pro forma. I found the insurance emporium to be unhelpful and unsympathetic. Reviewed on: 24th July 2020

Pet claim

Swift response,excellent service. Reviewed on: 24th July 2020

Pet insurance

Our dog died a couple of weeks ago, there were many clauses in the insurance that prevented the Insurance emporium to pay for the death of pet, so I really need this £1000 from the competition as I'm £800 out of pocket. Reviewed on: 24th July 2020

Perfect claim

From start to finish the claim process was very straightforward, no contesting and money in bank account rapidly. Would recommend. Reviewed on: 24th July 2020

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