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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Brilliant service

5
Very friendly and helpful staff. Great prices Reviewed on: 30th July 2020
Emma's avatar
Emma

Efficient service

5
Online quote and policy documents very speedy Reviewed on: 30th July 2020
Alison Davey's avatar
Alison Davey

Fantastic insurer

5
The level of cover is amazing for the monthly premium. I even received a loyalty bonus for staying with them, which was much appreciated. This insurance company is one I plan on staying with for a long time! Reviewed on: 30th July 2020
Krissie Cope's avatar
Krissie Cope

Efficiency

5
Excellent website, quick responses and competitive pricing Reviewed on: 30th July 2020
David Sage's avatar
David Sage

Great value with excellent cover

5
I've used The Insurance Emporium since getting my cat and can't fault them. They're straight forward, good value for money and have excellent cover. Reviewed on: 30th July 2020
Jamieson's avatar
Jamieson

Excellent

4
Excellent experience at a worrying time. Hassle free, polite, knowledgeable customer services, fast settlement. Excellent policy cover and price. Highly recommended. Reviewed on: 30th July 2020
Lindsay cardwell 's avatar
Lindsay cardwell

Great cover

5
Really swift pay out for pet insurance. Thank you Reviewed on: 30th July 2020
Rachel Riddall's avatar
Rachel Riddall

Very swift

5
Quick turn around and forms easy to fill in Reviewed on: 30th July 2020
Rebecca Considine's avatar
Rebecca Considine

Good communication, a bit of paperwork

4
My insurance is with a horse. The insurance is easy to get hold of and quick to help e.g. send claim forms. It is a bit annoying that you have to fill In a claim form every time even if it is for the same injury. It is also a shame they don’t offer life long insurance. It’s good to know to tick transport if you don’t have your own and to keep your excess low. Both is worth it if you have a claim. Reviewed on: 30th July 2020
Lissy Dlawhcs's avatar
Lissy Dlawhcs

Brilliant service

5
Service was brilliant gentleman was very helpful making it a very smooth experience and we had payment very quickly Reviewed on: 30th July 2020
Sue Miles 's avatar
Sue Miles

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