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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.79 (5994 reviews)

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4.79

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Fast efficient service

With the security of pet insurance we were able to save our puppies life and not worry about the expensive operation he needed to save his life. Reviewed on: 27th July 2020

Helpful and easy to deal with

Although my claim had not been received once I contacted The Insurance Emporium matters got sorted in a reasonable time and I was kept informed of what was going on from the moment I got in touch. Thank you. Reviewed on: 25th July 2020

Excellent and efficient service

A very quick and easy to follow process with no obstacles to settling my claim. Reviewed on: 25th July 2020

Love it

Paid up promptly and very reasonable annual price! Reviewed on: 24th July 2020

Extreamly disappointing experience

Takes too long for claims to be processed and also no pro forma. I found the insurance emporium to be unhelpful and unsympathetic. Reviewed on: 24th July 2020

Pet claim

Swift response,excellent service. Reviewed on: 24th July 2020

Pet insurance

Our dog died a couple of weeks ago, there were many clauses in the insurance that prevented the Insurance emporium to pay for the death of pet, so I really need this £1000 from the competition as I'm £800 out of pocket. Reviewed on: 24th July 2020

Perfect claim

From start to finish the claim process was very straightforward, no contesting and money in bank account rapidly. Would recommend. Reviewed on: 24th July 2020

Brilliant

Reliable and trustworthy company Reviewed on: 22nd July 2020

Feeling Reassured

After our dog needed to see three vets and was critically ill, The Insurance Emporium were quick to respond to our claims and pay the amounts to cover, which was a great burden lifted at a traumatic time. Thank you Reviewed on: 22nd July 2020

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