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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Fair prices

Not had to claim BUT price rises kept sensible so stayed with them year on year Reviewed on: 30th July 2024

Easy to communicate with and fast response

Easy to communicate with to get a quote and when you need to make a claim you just print off the paperwork fill it in get your vets to fill in the rest and The Insurance Emporium either put it straight into your bank or send a cheque, so very simple Reviewed on: 30th July 2024

Fantastic

We have made a number of claims and they have always been fantastic, keeping us up to date with the process of claim and once they have made a pay out. Reviewed on: 30th July 2024

Great service and products

I've been a customer of The Insurance Emporium for several years, and have always found their pet insurance offering to be generous, value for money and offering peace of mind. Their customer service has been excellent when I have spoken with them, and they are an insurer that I would absolutely recommend to anyone. Reviewed on: 30th July 2024

Why you need Pet Insurance.

Our three legged ShiTzu got run over in the local park of all places but the vets never gave up and healed her. If the Insurance Emporium had not paid the bills so promptly we would have lost our Pet. Insurance is a must and the Insurance Emporium is a must. Reviewed on: 30th July 2024

Responsive & friendly service.

Responsive & friendly service. Great value for money. Reviewed on: 30th July 2024

Wonderful insurance company.

Wonderful insurance company. Have insured our pets with them for many years and staff are friendly, helpful and responsive. Always polite and deal with requests quickly and efficiently. Thank you. Reviewed on: 30th July 2024

Good Value for money

Good Value for money, We have been with them since our first pet, still going strong. During the year, when not used, we were rewarded with discount for following year unlike others who increase the primiums every year. Reviewed on: 30th July 2024

Good prices but reduced claims

Good prices, good communications but a couple of errors and delays in claims. I have also found that claims send to bee reduced to others I have used in the post Reviewed on: 30th July 2024

First time customers

I sured both my labrador with them and it was no hassel at all got great cover at a great price and even got discount for been a new customer. It was a recommendation from my son who also insures his dog with them. They recently had to claim on their insurance and he said they were brilliant no issues at all and payed the bill with no argument fantastic Reviewed on: 30th July 2024

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