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The Insurance Emporium: Pet insurance reviews

4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

5
When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Responsive & friendly service.

5
Responsive & friendly service. Great value for money. Reviewed on: 30th July 2024

Wonderful insurance company.

5
Wonderful insurance company. Have insured our pets with them for many years and staff are friendly, helpful and responsive. Always polite and deal with requests quickly and efficiently. Thank you. Reviewed on: 30th July 2024

Good Value for money

5
Good Value for money, We have been with them since our first pet, still going strong. During the year, when not used, we were rewarded with discount for following year unlike others who increase the primiums every year. Reviewed on: 30th July 2024

Good prices but reduced claims

4
Good prices, good communications but a couple of errors and delays in claims. I have also found that claims send to bee reduced to others I have used in the post Reviewed on: 30th July 2024

First time customers

5
I sured both my labrador with them and it was no hassel at all got great cover at a great price and even got discount for been a new customer. It was a recommendation from my son who also insures his dog with them. They recently had to claim on their insurance and he said they were brilliant no issues at all and payed the bill with no argument fantastic Reviewed on: 30th July 2024

Been with insurance emporium for 8 years for pet ins...

5
Been with insurance emporium for 8 years for pet insurance,they've been brilliant every time I had to claim which was alot....quick payments made to the vets and very fair. Reviewed on: 30th July 2024

I’m a happy customer!

5
I am very happy with the services provided by the Insurance Emporium. I started paying the insurance for my cat when he was 2 years old and now he is going to be 8. I’ve never felt the need to move to another company. Reviewed on: 30th July 2024

Very easy to deal with, when we lost our dog a few y...

5
Very easy to deal with, when we lost our dog a few years ago, they were very sympathetic and took take of all the paperwork and vets fees, it was a tough time for us made a bit better by our insurers Reviewed on: 30th July 2024

Perfect from start to finish we our dog compassionat...

5
Perfect from start to finish we our dog compassionate and easy to get hold of Reviewed on: 30th July 2024

Always quick response times, never had an issue

5
Always quick response times, never had an issue Reviewed on: 30th July 2024

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