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The Insurance Emporium: Pet Insurance reviews

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4.85
Based on 5,994 reviews, last reviewed 9th Jun 2025
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Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024
Kate Gridley's avatar
Kate Gridley

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
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Joanne R
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The Insurance Emporium Pet Insurance reviews (5994)

When my cat was ill they were really helpful and muc...

5
When my cat was ill they were really helpful and much easier to deal with than most insurance companies. Reviewed on: 30th July 2024
Mike B's avatar
Mike B

Easy to manage and claim

5
Easy to manage and claim and have always had my claims accepted. Very affordable prices even after posting several claims. Reviewed on: 30th July 2024
Patricia C's avatar
Patricia C

All easy claims in the past unlike other insurance

5
All easy claims in the past unlike other insurance Reviewed on: 30th July 2024
Sophie C's avatar
Sophie C

They were easy to deal with and had reasonable prices

5
They were easy to deal with and had reasonable prices Reviewed on: 30th July 2024
Lara's avatar
Lara

Just simply brilliant !

5
They are superb - deal with claims quickly and so sensitive and thoughtful when our pet died Reviewed on: 30th July 2024
Caroline M's avatar
Caroline M

Excellent service

1
Always answer phone excellent customer service can answer all queries easily you can decide on the cover you require making it easy to insure Reviewed on: 30th July 2024
Ann's avatar
Ann

Friendly and reliable pet insurance company

5
I had to claim for a major operation for my dog, it was easy to claim and it was paid out quickly. whenever I have called up to speak with a member of the team they have always been exceptionally polite and helpful. Reviewed on: 30th July 2024
Rochelle 's avatar
Rochelle

Quick & efficient to process our claim

4
We try not to claim on our insurance but in the rare instance that we have, The Insurance Emporium have been helpful, efficient and quick to process our claim. Reviewed on: 30th July 2024
Louise Spicer's avatar
Louise Spicer

Great Service- we have a senior cat who unfortunatel...

5
Great Service- we have a senior cat who unfortunately is now in need of treatment. THe Insurance Emporium have been so good with the claims. My only issue was that you have to split the conditions on each claim, they will not accept the one detailed invoice from our vets. Once sorted payments received with 10/14 days. Reviewed on: 30th July 2024
Steve D's avatar
Steve D

Always competitive in policy prices.

5
Always competitive in policy prices. Reviewed on: 30th July 2024
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Smart Banker

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