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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great Service- we have a senior cat who unfortunatel...

Great Service- we have a senior cat who unfortunately is now in need of treatment. THe Insurance Emporium have been so good with the claims. My only issue was that you have to split the conditions on each claim, they will not accept the one detailed invoice from our vets. Once sorted payments received with 10/14 days. Reviewed on: 30th July 2024

Always competitive in policy prices.

Always competitive in policy prices. Reviewed on: 30th July 2024

Very positive customer experience and reasonable pri...

Very positive customer experience and reasonable pricing Reviewed on: 30th July 2024

I was insured with this company years ago when they...

I was insured with this company years ago when they were called E&L. They were great then and I've found them very easy to deal with my new horse insurance. Reviewed on: 30th July 2024

Great customer service.

Great customer service. Prices offered are much lower than other companies i have used for the same level of protection. Reviewed on: 30th July 2024

Easy to use and swift response

Easy claims dealt with swiftly and easily - keeping communication going all the way through Reviewed on: 30th July 2024

Great and easy insurance company.

Great and easy insurance company. Good to deal with, happy with my policy and a good price Reviewed on: 30th July 2024

Very professional and helpful with any queries.

Very professional and helpful with any queries. Provide an excellent service. Happy to deal with your queries or any concerns. Reviewed on: 30th July 2024

Excellent

I have seven pets with Insurance Emporium, one of whom I needed to make a claim for last year. It was handled quickly and efficiently and claim paid direct to the vet which was a huge relief. Reviewed on: 30th July 2024

I have been with The Insurance Emporium for pet insu...

I have been with The Insurance Emporium for pet insurance for almost 3 years and feel satisfied that my dog has the cover he needs. Reviewed on: 30th July 2024

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